INFORMATION-PACKED SESSIONS!

The PELORUS Group: DA & Operator Services ’05 – Since 1991, The PELORUS Group has been tracking the industry and measuring both the impact of changes and the resulting prospects as we’ve progressed. In all that time – this will be our 12^th annual forum – never has our industry so clearly been poised for massive change. In this always eagerly anticipated Session, PELORUS will highlight its most recent findings in the DA and operator services spaces, and take a hard, unblinking look at just where this industry of ours is heading.

Generating New Revenue: The Catch-22 Factor – The mandate is clear: do more with less, reduce overhead, and yet conjure new revenue. The challenges confronting the typical operator services manager have never been so daunting. Outsourcing ops staff remains a viable option, but outsource to whom? And how do you promote yourself? Meanwhile, cost containment and workforce management continue to garner attention, as does incenting agents to do more with less. How do operator services managers overcome the catch-22 inherent in today’s ops environment? What are the paramount issues and challenges confronting operator services managers, and what are the most successful approaches to resolving them?

The Voice Of The Carriers: A New Breed Of Requirements – This session offers to drill down on the needs of the carriers not only as they may be defined at the beginning of 2005, but more importantly, as they may be evolving over the next pivotal few years. How quickly is automation tracking, and to what extent? What role will the drive towards new information services play as we move forward? What precisely are the visions, the needs, and the concerns of today’s DA and operator services providers?

Products & Services: What’s Hot And Making A Difference – A broad-based and seemingly contagious effort among DA and operator services concerns to push outward the concept envelope – in order to both engage and satisfy new demands while generating a fascinatingly different breed of services – is creating a well-spring of opportunity for platform and other solutions providers. What are the hottest DA & operator services products and services that have surfaced recently, and what can they do to improve the carriers’ portfolio – and bottom line?

European DQ And Operator Services: Harbinger Of The Future? – A roiling European DA/DQ market has been for the past 12 months generating aftershocks that are spanning the Atlantic and registering in the U.S. What are the salient factors that have governed the competitive DA/DQ environment in Europe, and what parallels may be drawn for U.S. counterparts? Who has realized success, at who’s expense, and why? What regulatory changes loom in the U.S., and to what extent might the European scenario be played out in America?

Wireless 411: The Lowdown On The Upside – The CTIA wireless DA initiative is poised to leap into reality with Qsent positioned in the cornerstone role of sole data aggregator. But many questions swirl around its implementation. How deep is consumer demand for this service? How will the specifics of the carriers’ relationship with the database play out? Who are the committed wireless carrier participants to date? What is the status of national implementation, and what is the outlook and timetable of future service growth?

Enhanced DA: The Shape Of Things To Come – Turn on your radio. Chances are good these days you’ll hear an advertisement for category search. Enhanced DA is easing into the mainstream. But hard questions regarding the rate of consumer adoption remain, and the answers are far from concrete. The key for both wireless and wireline carriers will be to embrace the next generation of DA/DQ services, and engage the consumer through sheer force of practical appeal. Who is leading the way with enhanced DA offerings today, and what can be expected over the next few years? This Session will look closely as to why EDA holds such vast potential, and how carriers can best capitalize on the surging opportunity.

Speech Automation: A Whole New Ball Game – Telelogue, Phonetic Systems, ART… Consolidation within the speech automation arena has reached a fevered pitch. Meanwhile, following years of deferment or hesitation, carriers continue to eagerly embrace new speech initiatives, deploying partial and in some cases full speech automated DA solutions. What are the alternatives of choice as we track deeper into 2005? Who’s hot, what’s their message, and why should carriers be listening?

The Information Services Era – The future of directory assistance maps across a very broad horizon indeed – the unfolding of, and blending with, sweeping information services. Wireline and wireless DA will one day be just a variable feature in an information services model that promises to add value to every call. But where does the intriguing paradigm stand today, and if information services is the goal, how do we get there?

Advancing Technology: Emerging Solutions, Impact And Outlook – New platform alternatives… emerging software solutions… advances in front-end speech automation… IP switching… multimodal databases – Technology marches on, and its path arcs inexorably, and directly, through the DA realm. From where are the cutting edge technologies springing, and what will they mean to DA and operator services managers? What is being done to help operator services and DA providers generate new revenue from a cross-technology, a cross-media, and a cross-partner view?

Directory Listings: Developments In Directories – Seems like the directories market is a virtual hotbed of activities these days – and not just in Europe . The wireless DA database is only the tip of the proverbial iceberg. Enhanced repositories, more robust directory databases, corporate DA listings, customer and knowledge databases – Companies like Qsent, LSSi, MCI and VoltDelta continue to raise the bar. Just what is happening on the directories front? Where is the nascent trend of integration of disparate directories markets – DA, print, electronic – taking us? What about the wireless DA database? This Session will take a close look at how the directory listings market is changing, and what those shifts mean for carriers.

The Future Of Operator Services & DA: Stakeholders Panel – For the past three years, PELORUS has convened a special panel to explore the twists and turns the future holds, and each time it has been a resounding success. So, we will once again gather together some of our industry’s leading visionaries to review the salient and telling events of the past 12 months, and to discuss the directions operator services and DA will be taking over the next few years, and the best strategies for dealing with those changes. What are the most pressing issues going forward, and from where will spring the greatest opportunities?

Conference Agenda

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