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Conferences DIRECTORY DA/Call Center Optimization Services |
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CORPORATE DIRECTORY ASSISTANCE MARKETS PURSUING THE CORPORATE DA GRAIL For years, carriers and solutions providers have courted – with varying degrees of emphasis and success - enterprises with directory assistance requirements. From enhancing or displacing IVR systems in internal corporate DA (ICDA) environments, to wholesale DA (WDA) organizations offering competitive DA service rates on an ad hoc basis, telcos and equipment/software vendors have sought to capitalize on this potential mega-market, frequently without benefit of a cogent understanding of the market’s true dimensions or a clear and global appreciation of the peculiar dynamics which are at play. “Corporate Directory Assistance Markets” is an exclusive and unprecedented probe into the opportunities inherent and specific to providing DA solutions into corporations. We know of no other comprehensive analysis dedicated solely to the nuances and intricacies that constitute the business of satisfying business – large, medium, small – DA needs. The interest for such insight from The PELORUS Group has never been higher. For the market is changing. Despite the well-publicized woes of the economy – or perhaps in part because of them – ICDA opportunities are expanding at a 20% annum clip. Meanwhile, WDA is seeing market share begin to shift as outsourcers look to wrestle away corporate customers from ILECs. These and other ongoing developments will only accelerate over the next pivotal years. “Corporate Directory Assistance Markets” is a highly granular tool designed to help solutions providers convert opportunity to revenue through the provision of actionable insight into the major influencers contributing to both the market’s current status and its future development. Furthermore, it provides an exclusive detailed accounting of the markets true dimensions, and moves logically from that assessment into a five-year trend and opportunity analysis. You will find this study to be an invaluable aid. Its recommendations, analyses, and forecasts are the result of three decades of hands-on research into the ever-changing DA landscape. The data you will find in its pages can be found nowhere else – they are proprietary, as are the models employed to map out and delineate trends and potential over each of the next five years. This study has been prepared with one goal in mind: To help players define and realize their objectives. Detailed
Five-Year Opportunity Analyses Though 2007. |
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