EUROPEAN CALL CENTER MARKETS

Great Britain, France, Germany, and The Netherlands...Together, these four countries accounted for some 80 percent of call center revenues within the 15-member European Union in 1999. Sales of call center systems among those four nations will top $9 billion in gross revenues over the next five years. A confluence of factors at the national and pan-European levels will help produce these overall growth patterns.

At the same time, it is important to note that, though all four markets surveyed will be heavily affected by many shared trends and issues, each will continue developing in its own way and at its own separate pace. Despite the coming of the euro, there was no prospect for a single "European market" emerging for call center products. For all practical purposes, vendors will have to continue treating these markets as four distinct entities, each with its own tendencies and ways of conducting business.

"European Call Center Markets" is an exclusive research report. Its insights and analyses are proprietary, as are the models employed to map out where the opportunities will arise in the European theater over each of the next five years. In a single sweeping market assessment, The PELORUS Group provides executives with an insider's perspective as to where the market is headed, at what speed, and who will be doing the driving. This report is essential reading for anyone interested in the large potential that is the European call center market.

All market forecasts are through the year 2003. 
Price: $3,995.00 US
Published January, 2000
500 pages.

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