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GLOBAL SPEECH RECOGNITIONA revolution is in the offing, and speech recognition is the catalyst. Around the world, applications rooted in speech technology are winding their way into a myriad of markets and industries. In public networks, speech technologies have been deployed to create a bevy of new services while enhancing old ones, transforming the telephone into a more dynamic medium. Four major telephony areas have been born or redefined due to speech recognition: voice dialing, voice portals, unified messaging, and telematics. Eventually, the phenomenon will envelope traditional dial tone, replacing it with universal speech dialing and command. As the phone becomes the access point to Web, email, unified communications and in-car services, voice activation will convert the phone into a more fluent and vibrant human extension. Meanwhile, speech technologies are helping enterprises improve their internal telephone services and mobile systems. They are being deployed in speech-enabled call routing, auto attendant, directory assistance, and virtual personal assistants. Throughout the world, speech recognition in contact centers is being embraced to control and reduce costs, enhance customer service, and improve sales. Speech recognition is on the move, and it is gathering momentum. This report is an exclusive investment into the future . “Global Speech Recognition Markets” sets the tone early as it notes that global speech recognition revenues reached $694 million in 2001, despite a struggling economy. That augurs well for this nascent industry. As the world economic picture improves, and as more organizations acknowledge the new robust speech rec offerings, the potential will soar, with revenues growing more than five-fold by 2006. This visionary document not only explains why, it details how and by what path key players and the market will travel over each of the next five years. It is packed with fresh ideas backed by hard data, and it is the culmination of years of intensive, ongoing research. Its insights and analyses are proprietary, as are the exclusive models employed to clarify and map out trends, directions, and potential over each of the next five years. Only readers of this document will be able to tap into its strategic assessments and competitive insights, or benefit from its opportunity analysis and recommendations.
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