CONTACT CENTER ASSESSMENT FOR THE NEW ECONOMY
In 1987, The PELORUS Group
released its first comprehensive analysis of the then nascent ACD market. It
proved to be a watershed event for market research, literally redefining the
metrics by which ACD research was measured and establishing itself as the
premier resource for business development and market planning executives.
Every year since then, The PELORUS Group has generated an annual review
and forecast of this now hotly contested and fragmented marketplace.
For many organizations, it is the most eagerly anticipated study within
our industry.
The PELORUS Group is very pleased
to announce its newest contact center analysis, “Contact Centers: Re-Igniting
The Market.” Arguable the most
timely and hard-hitting contact center report ever released, this singular
report once again proves why, for many, The PELORUS Group’s name is synonymous
with excellence in contact center opportunity analysis. Although exceptionally granular in detail, this comprehensive
report is not merely a spreadsheet of trend data. It is an in-depth and
thought-provoking assessment of the roiling contact center market and its
competitors, packed with actionable insight into strategies, tactics and new
directions.
Nobody studies the emerging contact center
markets more thoroughly or consistently than The
PELORUS Group. For two decades, we’ve been a leader in identifying the
salient trends upon which the industry will pivot, providing a reliable source
for accurate market sizing, and bold, uncompromising opportunity assessment. “Contact
Centers: Re-Igniting The Market” is an exclusive report. Its insights
and analyses are the result of continuous hands-on research into the
ever-changing contact center landscape. The data you will find in its pages can
be found nowhere else – they are exclusive, as are the models employed to map
out and delineate market trends and potential over each of the next five years.
“Contact Centers: Re-Igniting The Market”
has been prepared with one goal in mind: To help players define and realize
their objectives.
Price: $3,995.00
Published February 2004
