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Conferences DIRECTORY DA/Call Center Optimization Services |
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HARD DATA FOR THE MILLENNIUM! The Millennium Call Center Survey is setting new standards for the sheer quantity of reliable, statistically valid data delivered to subscribers. Its is packed with information directly pertaining to the plans and needs, the service perceptions and satisfaction levels, of the individuals who ultimately determine who wins and loses in this hotly contested market of ours - the customers. The Market’s Definitive Report Card... In a bold departure from typical report formats, this survey has been painstakingly developed to benchmark, in clear terms, Call Center usage patterns and requirements. An extensive random sampling - 700 completed, comprehensive interviews - of usage patterns and needs (usually by industry and by region!) within both the formal and informal Call Center communities was conducted. Its goal: Generate a statistically valid model of Call Center usage, perceptions and demand...Deliver as much data as possible, at the best possible price. Below, you will find a Table Of Contents for the report demonstrating the results of that endeavor. We think the level of details speaks for itself. We hope you will join the growing list of companies benefiting from this exclusive and revealing data set. AN EXCLUSIVE CUSTOMER REPORT CARD. . |
