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Conferences DIRECTORY DA/Call Center Optimization Services |
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OPERATOR SERVICES: A radically different business model has been emerging in recent months in operator services & DA. To many, the change which runs rampant through this industry means upheaval. To some, those with vision and the tolls to act on it, it spells opportunity. Today's communications industry is being shaped by several key factors: explosive growth in the Internet, rapid expansion in mobile communications, stagnating revenues from core telephone services, falling prices and spreading competition, liberalization and privatization. Just as theses factors are affecting the communications market in general they are influencing the market for what has traditionally been know as operator services. "Operator Services" is an exclusive market research report. Its insights and analyses are the result of three decades research into the ever-changing operator services landscape. The data you will find contained in these pages can be found no where else - it is proprietary, as are the models employed to map out and delineate market trends and potential over each of the next five years. Readers of this document will be able to tap into its strategic assessments, and benefit from its recommendations. It has been prepared with one goal in mind: Help players define and realize objectives. All market forecasts are through the year 2004.
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