| Home
Conferences DIRECTORY DA/Call Center Optimization Services |
|
|
|
WORLD FULL
AND SELECTIVE RECORDER ASSESSMENTS Like other IT businesses, the contact center space has had to deal with slowdowns in investment spending. However, few technologies have the same power to improve customer loyalty and satisfaction while reducing operating costs as voice and data recording. With the added capability to mine vast rich silos of customer information to extract the nuggets of information that lead to successful new products and strategic initiatives, the recording industry is poised to enjoy steady growth over the next five years.
The PELORUS Group projects that the full recording sector will grow to almost $400 million in 2008. Selective recording revenues will nearly double over the same time period. Declines in the value of hardware sales will be offset by increases in the sale of new software applications and enhanced customer services. Leading vendors are seeking to provide 360 degrees solutions, including high-level consultation on goal setting, benchmarking, and guidance on the optimum deployment of contact center investments.
Driving this growth is a wealth of new applications, emerging new markets, a persuasive business case, modest penetration rates, and corporate compliance and liability concerns. The replacement cycle for the Y2K-induced spurt of products purchased in 1998-1999 will provide a welcome bump in market growth, as applications such as performance management, e-learning, speech analytics, data mining, automated surveys, VoIP and multimedia recording gain traction. While the industry is highly concentrated, there are ample opportunities for second and third tier vendors to expand sales. With new applications, they can achieve greater wallet share in their existing customer base and carve out strong positions in new and emerging market segments.
Nobody studies the emerging contact center markets more thoroughly or consistently than The PELORUS Group. For two decades, we’ve been a leader in identifying the salient trends upon which the industry will pivot, providing a reliable source for accurate market sizing, and bold, uncompromising opportunity assessment. “World Contact Center Recording Systems Market” is an exclusive report. Its insights and analyses are the result of continuous hands-on research into the ever-changing contact center landscape. The data you will find in its pages can be found nowhere else – they are exclusive, as are the models employed to map out and delineate market trends and potential over each of the next five years. “World Contact Center Recording Systems Market” has been prepared with one goal in mind: To help players define and realize their objectives.
Price $3,495.00 US |
