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AMERICAN DA: |
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Table Of Contents |
| Section |
| CHAPTER I: Executive Summary |
| 1.0 Transformation of Directory Assistance |
| 1.1 DA Redefined |
| 1.2 DA Business Models for the Decade |
| 1.3 Emerging Technology as a Strategic Tool |
| 1.4 Multi-Media |
| 1.5 Regulation |
| 1.6 Wireline/Wireless Number Databases |
| 1.7 Wireline Market |
| 1.8 Wireless Market |
| 1.9 Robust Growth |
| 1.10 Future Developments |
| CHAPTER II: Market Overview |
| 2.0 Introduction |
| 2.1 DA Redefined |
| 2.2 Business Model for Directory Information Services (DIS) |
| 2.2.1 Current Self-Standing Revenue-Constrained Model |
| 2.2.2 Integrated Revenue-Enhanced Business Model |
| 2.2.2.1 Near-Term Model |
| 2.2.2.1.1 Automation |
| 2.2.2.1.2 Voice over IP/Virtual Call Center |
| 2.2.2.1.3 Multi-Media DA |
| 2.2.2.1.4 Outsourcing |
| 2.3 Wireline/Wireless Number Databases |
| 2.4 Pricing and Business Models |
| 2.4.1 Per Call Billing |
| 2.4.2 Revenue Per Call |
| 2.5 Regulatory Overview |
| 2.6 Research Methodology |
| 2.7 Challenges |
| CHAPTER III: The Wireline Market: New Business Model |
| 3.0 Market Overview |
| 3.1 Local and National DA |
| 3.2 International DA |
| 3.3 Directory Assistance Call Completion |
| 3.4 Reverse DA |
| 3.5 Business Category Searches |
| 3.6 U.S. Wireline Carriers |
| 3.6.1 AT&T |
| 3.6.2 BellSouth |
| 3.6.3 Cincinnati Bell |
| 3.6.4 MCI (Formerly WorldCom) |
| 3.6.5 Qwest Communications |
| 3.6.6 SBC Communications |
| 3.6.7 Sprint |
| 3.6.8 Verizon |
| CHAPTER IV: EDA Information Services in the Wireless Market |
| 4.0 Introduction |
| 4.1 Different Motivations |
| 4.2 The Growth of Enhanced DA/Information Services |
| 4.3 A New Revenue-Enhanced Business Model |
| 4.4 Wireless Carriers Outsource DA |
| 4.5 Wireless Advantage |
| 4.6 Wireless DA Number Databases |
| 4.6.1 Qsent |
| 4.7 Location-Based Services (LBS) |
| 4.7.1 Information Services |
| 4.7.1.1 City Guides |
| 4.7.2 Navigation (turn-by-turn-driving directions) |
| 4.8 Future Developments |
| 4.9 Information Services Minus Voice |
| 4.10 Wireless DA Pricing |
| 4.11 Wireless Service Offers |
| 4.11.1 AT&T Wireless |
| 4.11.1.1 Voice Portal |
| 4.11.2 Cingular |
| 4.11.3 Nextel |
| 4.11.4 Sprint PCS |
| 4.11.5 T-Mobile |
| 4.11.6 Verizon Wireless |
| CHAPTER V: DA and Information Services Outsourcers, Data Aggregators and Platform Providers |
| 5.0 Introduction |
| 5.1 Wholesalers and Outsourcers |
| 5.1.1 BellSouth Wholesale |
| 5.1.2 Excell Agent Services |
| 5.1.3 First Data Teleservices |
| 5.1.4 InfoNXX |
| 5.1.5 Metro One Telecommunications |
| 5.1.6 OSC Services |
| 5.1.7 SBC Wholesale Services |
| 5.1.8 SNET Wholesale (DG) |
| 5.1.9 Sprint Wholesale |
| 5.1.10 Verizon Wholesale |
| 5.2 Database Integrators |
| 5.2.1 LSSi |
| 5.2.2 MCI |
| 5.3 DA Platform Suppliers/ASPs |
| 5.3.1 ISx, Inc. |
| 5.3.2 varetis |
| 5.3.3 VoltDelta |
| 5.4 Speech Recognition and Interactive Voice Response Providers |
| 5.4.1 Nuance Communications |
| 5.4.2 ScanSoft |
| 5.4.3 Tellme Networks |
| 5.5 Others |
| 5.5.1 Acxiom Corp. |
| 5.5.2 iTouchpoint Technologies LLC. |
| 5.5.3 Kivera Inc. |
| 5.5.4 Soleo Communications |
| 5.5.5 Vazu Inc |
| CHAPTER VI: Canadian DA Market |
| 6.0 Canadian Carriers |
| 6.1 Wireline Carriers |
| 6.1.1 Bell Canada |
| 6.1.2 TELUS Communications |
| 6.2 Wireless Carriers |
| 6.2.1 Bell Mobility |
| 6.2.2 Rogers Wireless Communications |
| 6.2.3 TELUS Mobility |
| 6.3 Nordia |
| CHAPTER VII: Five-Year Trends and Growth Analysis |
| 7.0 Market Overview |
| 7.1 Trends and Assumptions |
| 7.2 United States |
| 7.2.1 U.S. Wireline Directory Assistance |
| 7.2.2 U.S. Access Lines |
| 7.2.3 U.S. DA Calls Per Access Line |
| 7.2.4 U.S. Wireline DA Volume |
| 7.2.5 U.S. Wireline Enhanced DA Volume |
| 7.2.6 U.S. Wireline DA Revenues Per Call |
| 7.2.7 U.S. Wireline DA Revenues |
| 7.2.8 U.S. Wireline EDA Revenues |
| 7.2.9 U.S. Wireless Directory Assistance |
| 7.2.10 U.S. Wireless Subscribers |
| 7.2.11 U.S. DA Calls Per Wireless Subscriber |
| 7.2.12 U.S. Wireless DA Volume |
| 7.2.13 U.S. Wireless Enhanced DA Volume |
| 7.2.14 U.S. Wireless DA Revenue Per Call |
| 7.2.15 U.S. Wireless DA Revenues |
| 7.2.16 U.S. Wireless EDA Revenues |
| 7.3 Canada |
| 7.3.1 Canadian Wireline Directory Assistance |
| 7.3.1.1 Canadian Wireline Access Lines |
| 7.3.1.2 Canadian Wireline DA Calls Per Access Line |
| 7.3.1.3 Canadian Wireline DA Volume |
| 7.3.1.4 Canadian Wireline DA Revenues Per Call |
| 7.3.1.5 Canadian Wireline DA Revenues |
| 7.3.2 Canadian Wireless Directory Assistance |
| 7.3.2.1 Canadian Wireless Subscribers |
| 7.3.2.2 Canadian DA Calls Per Wireless Subscriber |
|
7.3.2.3 Canadian Wireless DA Volume |
| 7.3.2.4 Canadian Wireless DA Revenue Per Call |
| 7.3.2.5 Canadian Wireless DA Revenues |
| 7.4 Total U.S. and Canadian Markets |
|
LIST OF TABLES AND FIGURES |
| Tables |
| 3.1 Qsentt DA Rates By State |
| 4.1 Per Call DA Pricing for Wireless Callers |
| Figures |
| 2.1 Realizing a New Business Model for DA Services |
| 2.2 Compartmentalized Assets Deliver Self-Standing DA Services |
| 2.3 Pooled or Common Assets Deliver Interactive/Integrated DA Services |
| 2.4 Implementing Phase “a” and “b” |
| 3.1 SBC DA Pricing Structure |
| 3.2 Verizon – LiveSource Retail Service Rates |
| 4.1 Qsent’s Wireless 411 Service Working Model |
| 7.1 U.S. Switched Access Lines -- 2003 to 2009 |
| 7.2 Monthly U.S. DA Calls Per Wireline Access Lines -- 2004 to 2009 |
| 7.3 U.S. Wireline DA Call Volume -- 2004 to 2009 |
| 7.4 U.S. Wireline EDA Call Volume -- 2004 to 2009 |
| 7.5 U.S. Wireline DA Revenues Per Call -- 2004 to 2009 |
| 7.6 U.S. Wireline DA Revenues -- 2004 to 2009 |
| 7.7 U.S. Wireline EDA Revenues -- 2004 to 2009 |
| 7.8 U.S. Wireless Subscribers -- 2004 to 2009 |
| 7.9 U.S. Wireless DA Calls Per Month Per Subscriber -- 2004 to 2009 |
| 7.10 U.S. Wireless DA Call Volume -- 2004 to 2009 |
| 7.11 U.S. Wireless EDA Call Volume -- 2004 to 2009 |
| 7.12 U.S. Wireless DA Revenues Per Call -- 2004 to 2009 |
| 7.13 U.S. Wireless DA Revenues -- 2004 to 2009 |
| 7.14 U.S. Wireless EDA Revenues -- 2004 to 2009 |
| 7.15 Canadian Switched Access Lines -- 2004 to 2009 |
| 7.16 Monthly Canadian DA Calls Per Wireline Access Line -- 2004 to 2009 |
| 7.17 Canadian Wireline DA Call Volume -- 2004 to 2009 |
| 7.18 Canadian Wireline DA Revenues Per Call -- 2004 to 2009 |
| 7.19 Canadian Wireline DA Revenues -- 2004 to 2009 |
| 7.20 Canadian Wireless Subscribers -- 2004 to 2009 |
| 7.21 Canadian Wireless DA Calls Per Month Per Subscriber -- 2004 to 2009 |
| 7.22 Canadian Wireless DA Call Volume -- 2004 to 2009 |
| 7.23 Canadian Wireless DA Revenues Per Call -- 2004 to 2009 |
| 7.24 Canadian Wireless DA Revenues -- 2004 to 2009 |
| 7.25 North American DA Call Volume -- 2004 to 2009 |
| 7.26 North American DA Revenues -- 2004 to 2009 |
| 7.27 U.S. Total DA Call Volume -- 2004 to 2009 |
| 7.28 U.S. Total DA Revenues -- 2004 to 2009 |
| 7.29 Canadian Total DA Revenues -- 2004 to 2009 |
| 7.30 Canadian Total DA Call Volume -- 2004 to 2009 |
