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Conferences DIRECTORY DA/Call Center Optimization Services |
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| Section |
| CHAPTER I: Executive Summary |
| CHAPTER II: Overview of Prepaid Telecommunications |
| 2.0 Overview |
| 2.1 Background and History |
| 2.1.1 Prepaid Calling Cards |
| 2.1.2 Prepaid Wireless |
| 2.1.3 Prepaid Wireline |
| 2.2 Market Definitions |
| 2.2.1 Types of Service |
| 2.2.1.1 Prepaid Calling Cards |
| 2.2.1.2 Prepaid Wireless |
| 2.2.1.3 Prepaid Wireline |
| 2.3 Key Market |
| 2.3.1 Credit-Challenged |
| 2.3.2 Ethnic Market |
| 2.3.3 Collectors |
| 2.3.4 Youth Market |
| 2.3.5 Mainstream Market |
| 2.4 Technology |
| 2.4.1 Billing Platform |
| 2.4.2 Network Hardware |
| 2.4.3 Network Call Flow Control |
| 2.4.4 Relational Database |
| 2.5 Market and Revenues |
| 2.5.1 Revenues: 1995 to 1999 |
| 2.5.2 Market Share |
| 2.5.3 Impact on Traditional Markets |
| 2.5.3.1 Increased Customer Choice |
| 2.6 Providers |
| 2.7 Trends |
| 2.7.1 Credit, Debit, and Smart Cards |
| 2.7.1.1 Smart Cards |
| 2.7.2 Regulation |
| 2.7.3 Surcharges |
| 2.7.4 Churn |
| 2.7.4.1 Branding and Loyalty |
| 2.7.5 Expanded Distribution |
| CHAPTER III: Prepaid Calling Cards |
| 3.0 Overview |
| 3.1 Introduction |
| 3.1.1 Background and History |
| 3.2 Services and Definitions |
| 3.2.1 How they Work |
| 3.2.2 Refilling |
| 3.2.3 Features |
| 3.2.4 Restrictions on Use |
| 3.2.5 Prepaid Calling Card Terminology |
| 3.3 Technology |
| 3.3.1 Technology Providers |
| 3.4 Applications |
| 3.4.1 Consumer |
| 3.4.1.1 Telephone Calling |
| 3.4.1.1.1 Convenience and Cost Savings |
| 3.4.1.1.2 Budget Control |
| 3.4.1.1.3 Privacy |
| 3.4.1.2 Collecting |
| 3.4.2 Business |
| 3.4.2.1 Promotions |
| 3.4.2.2 Fundraising |
| 3.4.2.3 Employee Incentives |
| 3.4.2.4 Market Research |
| 3.4.2.5 Cost Control |
| 3.5 Market Size and Demand |
| 3.5.1 Market Segments |
| 3.5.1.1 Initial Markets |
| 3.5.1.2 Collectors |
| 3.5.1.3 Mainstream Markets |
| 3.5.2 Market Segments Conclusions |
| 3.5.3 Revenues |
| 3.5.3.1 Breakage |
| 3.6 Market Evolutions |
| 3.6.1 Early Players |
| 3.6.2 Late 1990s |
| 3.6.3 Market Entry and Developing Problems |
| 3.6.4 The Market Players in 2000 and Beyond |
| 3.7 Key Players |
| 3.7.1 Prepaid Service Providers |
| 3.7.1.1 9278 Communications |
| 3.7.1.2 Blackstone |
| 3.7.1.2.1 Consumer Offerings |
| 3.7.1.3 DIGITEC |
| 3.7.1.3.1 Consumer Offerings |
| 3.7.1.4 IDT |
| 3.7.1.4.1 Consumer Offerings |
| 3.7.1.5 PaySmart America/TSI Communications |
| 3.7.1.5.1 Consumer Offerings |
| 3.7.1.6 QwesT |
| 3.7.1.6.1 Consumer Offerings |
| 3.7.1.7 Sterling Time Company |
| 3.7.1.7.1 Consumer Offerings |
| 3.7.1.8 US South Communications Inc |
| 3.7.1.8.1 Consumer Offerings |
| 3.7.1.9 Viatel/Econophone |
| 3.7.1.9.1 Consumer Offerings |
| 3.7.1.10 WorldCom |
| 3.7.1.10.1 Consumer Offerings |
| 3.7.2 Card Printing Companies |
| 3.7.3 Vending Machine Manufacturers |
| 3.8 Market Development and Trends |
| 3.8.1 Surcharges |
| 3.8.1.1 Clean Cards |
| 3.8.1.2 Costs |
| 3.8.1.3 Types of Surcharges |
| 3.8.1.4 Surcharge Summary |
| 3.8.2 Distribution Channels |
| 3.8.2.1 Distribution Channels for Customer |
| 3.8.2.2 Distribution Channels for Providers |
| 3.8.2.3 POS Activation |
| 3.8.3 Virtual Cards |
| 3.8.4 Smart Cards |
| 3.8.5 Regulations |
| CHAPTER IV: Prepaid Wireless Services |
| 4.0 Overview |
| 4.1 Wireless Overview |
| 4.2 Services and Descriptions |
| 4.2.1 Prepaid Mobile Phone |
| 4.2.1.1 Definition |
| 4.2.1.2 How the Service Works |
| 4.2.1.3 Obtaining Service |
| 4.2.2 Prepaid Page |
| 4.2.2.1 Definition |
| 4.2.2.2 How the Service Works |
| 4.2.2.3 Obtaining Service |
| 4.3 Technology |
| 4.3.1 Network Platforms |
| 4.3.2 Delivery of Service |
| 4.3.3 End-User Provisioning |
| 4.3.3.1 Handset-Based |
| 4.3.3.2 Metered Billing |
| 4.4 Target Markets and Demands |
| 4.4.1 Demand |
| 4.4.2 Customer Markets |
| 4.4.2.1 Consumers |
| 4.4.2.2 Business |
| 4.5 Revenue and Users |
| 4.5.1 Revenues: Mobile Phones |
| 4.5.2 Revenues: Paging |
| 4.5.3 Users: Mobile Phone |
| 4.5.4 Users: Paging |
| 4.6 Providers and Current Offerings |
| 4.6.1 Key Players: Mobile Phone |
| 4.6.1.1 Verizon Wireless Inc. |
| 4.6.1.1.1 Company Background |
| 4.6.1.1.2 Consumer Offerings |
| 4.6.1.2 Cingular Wireless |
| 4.6.1.2.1 Company Background |
| 4.6.1.2.2 Consumer Offerings |
| 4.6.1.3 AT&T Wireless Group |
| 4.6.1.3.1 Company Background |
| 4.6.1.3.2 Consumer Offerings |
| 4.6.1.4 Sprint PCS |
| 4.6.1.4.1 Company Background |
| 4.6.1.4.2 Consumer Offerings |
| 4.6.1.5 VoiceStream Wireless |
| 4.6.1.5.1 Company Background |
| 4.6.1.5.2 Consumer Offering |
| 4.6.2 Key Players: Paging |
| 4.6.2.1 Metrocall |
| 4.6.2.1.1 Company Background |
| 4.6.2.1.2 Consumer Offerings |
| 4.6.2.2 WebLink |
| 4.6.2.2.1 Company Background |
| 4.6.2.2.2 Consumer Offerings |
| 4.6.2.3 SkyTel Communications |
| 4.6.2.3.1 Company Background |
| 4.6.2.3.2 Consumer Offerings |
| 4.7 Market Trends |
| 4.7.1 Basic Package |
| 4.7.2 Internet |
| 4.7.3 Pricing |
| 4.7.4 Marketing and Advertising |
| 4.7.5 International |
| 4.7.6 Technology |
| CHAPTER V: Prepaid Wireline |
| 5.0 Overview |
| 5.1 Introduction |
| 5.1.1 History |
| 5.2 Service and Definitions |
| 5.2.1 Prepaid Dialtone |
| 5.2.1.1 Obtaining Services |
| 5.2.1.2 Features |
| 5.2.2 Prepaid Long Distance |
| 5.2.2.1 Obtaining Service |
| 5.2.2.2 Features |
| 5.3 Technology |
| 5.3.1 Service Provisioning |
| 5.4 Applications |
| 5.4.1 Consumer Applications |
| 5.4.1.1 Unable to Obtain/Maintain Service |
| 5.4.1.2 Alternative Payment Option |
| 5.4.1.3 Controlling Costs |
| 5.4.1.4 Activating Short Term Service |
| 5.4.2 Business Applications |
| 5.4.2.1 New Business |
| 5.4.2.2 Seasonal Applications |
| 5.4.2.3 Temporary Applications |
| 5.4.2.4 Cash Flow Management |
| 5.4.2.5 Control Costs |
| 5.5 Market Size and Demand |
| 5.5.1 Target Markets |
| 5.5.1.1 Prepaid Dialtone |
| 5.5.1.2 Prepaid Long Distance |
| 5.5.2 Demand |
| 5.5.2.1 Reason for Lack of Service |
| 5.5.2.2 Budgeting Skills |
| 5.5.2.3 Employment Situation |
| 5.6 Revenues and Users |
| 5.6.1 Profits per Account |
| 5.6.2 Customer Retention and Churn |
| 5.7 Providers242 |
| 5.7.1 Types of Providers |
| 5.7.2 Key Players |
| 5.7.2.1 1-800-RECONEX |
| 5.7.2.2 SouthWest Teleconnect |
| 5.7.2.3 Homisco/Voicenet |
| 5.7.2.4 Metro-Teleconnect Companies |
| 5.7.2.5 Smoke Signal Communications |
| 5.7.2.6 USA Telecom |
| 5.7.2.7 Southwestern Bell Telephone/SBC |
| 5.7.2.8 Verizon |
| 5.8 Market Trends and Issues |
| 5.8.1 Virtual Phone |
| 5.8.2 Advertising |
| 5.8.3 Distribution Channels |
| 5.8.4 Regulations |
| CHAPTER VI: Prepaid Telep hony Forecasts |
| 6.0 Overview |
| 6.1 Market View |
| 6.1.1 Key Players |
| 6.1.2 Impact on Traditional Telecommunications Market |
| 6.2 Total Market Forecast |
| 6.2.1 Forecast to 2004 |
| 6.2.2 Market Shares |
| 6.2.3 Key Assumptions |
| 6.3 Components of Prepaid Telecommunications |
| 6.3.1 Prepaid Phone Cards |
| 6.3.1.1 Minutes Sold and Users |
| 6.3.1.2 Revenue |
| 6.3.2 Prepaid Wireless |
| 6.3.2.1 Key Players |
| 6.3.2.2 Mobile Phone Market |
| 6.3.2.3 Paging Market |
| 6.3.2.4 Prepaid Mobile Phone |
| 6.3.2.5 Prepaid Paging |
| 6.3.2.6 Prepaid Mobile Phone Revenues |
| 6.3.2.7 Prepaid Paging Revenue |
| 6.3.2.8 Combined Wireless Revenue |
| 6.3.3 Prepaid Wireless |
| 6.3.3.1 Prepaid Wireline Revenue |
| 6.3.3.2 Prepaid Dialtone Revenue |
| 6.3.3.3 Prepaid 1+ Revenues |
| 6.4 Trends and Issues |
| 6.4.1 Mainstream Market |
| 6.4.2 Cost to Consumers |
| 6.4.3 Disclosure |
| 6.4.4 The Changing Market Players |
| 6.4.5 Technology |
| 6.4.6 Virtual Cards |
|
LIST OF FIGURES AND TABLES |
| Figure |
| 1.1 Growth in Prepaid Telephony |
| 1.2 Prepaid Revenues by Service: 1999 |
| 1.3 Prepaid Revenues by Service: 2004 |
| 1.4 Prepaid Revenues Percent Share by Service: 1999 |
| 1.5 Prepaid Revenues Percent Share by Service: 2004 |
| 2.1 Prepaid Service Network |
| 2.2 Switch-Based Configuration |
| 2.3 Service Node Configuration |
| 2.4 Simplified Call Flow |
| 2.5 Call Handling |
| 2.6 Prepaid Telephony Revenues: 1995 to 1999 |
| 2.7 Prepaid Telephony Growth: 1995 to 1999 |
| 2.8 Prepaid Telephony Components Revenues |
| 2.9 Component Shares of the Total Prepaid Market |
| 3.1 Market Awareness and Penetration |
| 3.2 Market Penetration by Age |
| 3.3 Market Penetration by Ethnicity |
| 3.4 Market Penetration by Income |
| 3.5 Purchase Frequency |
| 3.6 Planned VS Impulse Purchase |
| 3.7 Denominations Most Often |
| 3.8 Prepaid Phone Cards |
| 3.9 Purchase Locations |
| 4.1 Adjunct Switch-Based Prepaid Network |
| 4.2 Service Bureau Deployment of Prepaid |
| 4.3 Mobile Phone 1995 to 1999 |
| 4.4 Mobile Phone 1995 to 1999 |
| 4.5 Prepaid Mobile Phone 1995 to 1999 |
| 4.6 Prepaid Mobile Phone 1999 to 1999 |
| 4.7 Paging Services 1995 to 1999 |
| 4.8 Paging Services 1995 to 1999 |
| 4.9 Prepaid Paging 1995 to 1999 |
| 4.10 Mobile Phone 1995 to 1999 |
| 4.11 Prepaid Mobile Phone 1995 to 1999 |
| 4.12 Paging 1995 to 1999 |
| 4.13 Prepaid Paging 1995 to 1999 |
| 4.14 WIN-based Prepaid Networks |
| 5.1 Prepaid Wireline Architecture |
| 5.2 Prepaid Dialtone Customer |
| 5.3 Prepaid Dialtone Revenues |
| 5.4 Prepaid Long Distance Customer |
| 5.5 Prepaid Long Distance Revenues |
| 5.6 Total Prepaid Wireline Revenues |
| 6.1 Prepaid Telephony Market |
| 6.2 Annual Growth in Prepaid Telephony |
| 6.3 Growth in Prepaid Telephony Components |
| 6.4 Prepaid Telephony Components Revenues |
| 6.5 Components Shares of the Total Prepaid Market |
| 6.6 Prepaid Phone Cards - Number of Minutes Sold |
| 6.7 Prepaid Phone Cards Market |
| 6.8 Penetration of Mobile Phone |
| 6.9 Mobile Phone Subscribers |
| 6.10 Paging Subscribers |
| 6.11 Prepaid as Percent of Total Phone Market |
| 6.12 Prepaid Mobile Phone Users |
| 6.13 Prepaid as Percent of Total Paging Market |
| 6.14 Prepaid Paging Users |
| 6.15 Prepaid Mobile Phone Market |
| 6.16 Mobile Phone - Average Annual Revenue Per Subscriber |
| 6.17 Prepaid Mobile Phone - Average Annual Revenue Per Subscriber |
| 6.18 Prepaid Paging Market |
| 6.19 Total Prepaid Wireless Market |
| 6.20 Total Prepaid Wireline Revenues |
| 6.21 Prepaid Dialtone Revenues |
| 6.22 Prepaid 1 + Long Distance Revenues |
