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Conferences DIRECTORY DA/Call Center Optimization Services |
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| TABLE OF CONTENTS |
| Section |
| CHAPTER I: Overview |
| 1.0 Background |
| 1.1 Explanation of Prepaid Wireless |
| 1.1.1 Service Definition |
| 1.1.2 How the Service Works |
| 1.1.3 Obtaining and Maintaining Service |
| 1.2 Prepaid Technology |
| 1.2.1 Core Functionality |
| 1.2.2 Prepaid Platforms |
| 1.2.2.1 Handset-Based |
| 1.2.2.2 Service Node |
| 1.2.2.3 Intelligent Network-Based |
| 1.2.2.4 Other Methods |
| CHAPTER II: Services and Applications |
| 2.0 Overview |
| 2.1 Prepaid Mobile Phone Service |
| 2.1.1 ALLTEL |
| 2.1.2 AT&T Wireless |
| 2.1.3 Bell Mobility |
| 2.1.4 Cincinnati Bell Wireless |
| 2.1.5 Cingular Wireless |
| 2.1.6 Grupo Iusacell |
| 2.1.7 Microcell |
| 2.1.8 Nextel |
| 2.1.9 Qwest Wireless |
| 2.1.10 Rogers Wireless |
| 2.1.11 Sprint PCS |
| 2.1.12 Telcel |
| 2.1.13 Telefonica Moviles |
| 2.1.14 Telus Mobility |
| 2.1.15 U.S. Cellular |
| 2.1.16 Verizon Wireless |
| 2.1.17 VoiceStream |
| 2.2 Alternative Service Providers |
| 2.2.1 Local Carriers |
| 2.2.2 Resellers and Distributors |
| 2.3 Comparisons |
| 2.4 Applications and Segments |
| 2.4.1 Consumer |
| 2.4.1.1 Youth Market |
| 2.4.1.2 Variable Use Market |
| 2.4.1.3 Hispanic Market |
| 2.4.2 Business |
| CHAPTER III: Market Opportunities and Strategies |
| 3.0 Wireless and Prepaid Contexts |
| 3.1 Benefits of Prepaid |
| 3.1.1 Customer Benefits |
| 3.1.2 Carrier Benefits |
| 3.2 Key Players and Strategies |
| 3.2.1 Wireless Carriers |
| 3.2.1.1 US Carriers |
| 3.2.1.2 Carriers in Canada and Mexico |
| 3.2.1.3 Carrier Strategies |
| 3.2.1.3.1 Target Markets |
| 3.2.1.3.2 Equity Analyst Opinions |
| 3.2.1.3.3 Change in Focus |
| 3.2.1.3.4 More Robust Service |
| 3.2.2 Network Vendors |
| 3.2.2.1 Market Dynamics |
| 3.2.2.2 Prepaid Service Bureaus |
| 3.2.2.2.1 Boston Communications Group, Inc. |
| 3.2.2.2.2 HNC Telecommunications Solutions |
| 3.2.2.2.3 National Telemanagement Corp. (Illuminet) |
| 3.2.2.2.4 TSI Telecommunications Services, Inc. |
| 3.2.2.3 Network Infrastructure Vendors |
| 3.2.2.3.1 Alcatel |
| 3.2.2.3.2 Compaq |
| 3.2.2.3.3 Ericsson |
| 3.2.2.3.4 Lucent |
| 3.2.2.3.5 Nokia |
| 3.2.2.3.6 Nortel Networks |
| 3.2.2.3.7 Telcordia |
| 3.2.2.4 Prepaid Platform and Solution Vendors |
| 3.2.2.4.1 Amdocs |
| 3.2.2.4.2 Convergys |
| 3.2.2.4.3 Converse Technology |
| 3.2.2.4.4 Homisco/VoiceNet |
| 3.2.2.4.5 Intervoice-Brite |
| 3.2.2.4.6 Corsair Communications (Lightbridge) |
| 3.2.2.4.7 Logica |
| 3.2.2.4.8 SchlumbergerSema |
| 3.2.2.4.7 Telecommunications Systems Inc. |
| 3.2.3 Prepaid Handset Vendors |
| 3.2.3.1 Market Dynamics |
| 3.2.3.2 Vendors and Service Providers |
| 3.2.3.1.1 Telemac |
| 3.2.3.1.2 Dual Point |
| 3.2.3.1.3 Topp Telecom (TracFone Wireless) |
| 3.2.3.1.4 Shared Technologies Cellular |
| 3.2.3.1.5 Blackstone |
| CHAPTER IV: Market Dynamics and Forecast |
| 4.0 Perspectives |
| 4.1 Market Drivers |
| 4.1.1 Increase in Mobile Populations |
| 4.1.2 Wider Adoption of Wireless Services |
| 4.2 Lessons from Overseas |
| 4.2.1 Adoption of Wireless and Prepaid |
| 4.2.2 Key Difference |
| 4.2.3 Coping with Slower Growth |
| 4.3 Market Barriers |
| 4.3.1 Churn |
| 4.3.2 Fraud |
| 4.3.3 Legal Issues |
| 4.3.4 Handsets |
| 4.4 Market Size and Forecast |
| 4.4.1 Usage |
| 4.4.1.1 Customers or Not |
| 4.4.1.2 Overall Wireless Usage |
| 4.4.1.2.1 US Market |
| 4.4.1.2.2 Mexican Market |
| 4.4.1.2.3 Canadian Market |
| 4.4.2.3 Prepaid Usage |
| 4.4.2 Revenues |
| 4.4.2.1 Total Revenues |
| 4.4.2.2 New Profitability Model |
| CHAPTER V: Future Industry Tends and Issues |
| 5.0 Perspectives |
| 5 .1 Marketing Developments |
| 5.1.1 Unlimited Calling Plans |
| 5.1.2 Disposable Phones |
| 5.1.3 Web-Enabled Phones |
| 5.1.4 New Distribution Methods |
| 5.1.4.1 Cash Payment Outlets |
| 5.1.4.2 Automatic Teller Machines (ATMs) |
| 5.1.4.3 Point of Sale Services |
| 5.1.5 Advertising |
| 5.2 Next Generation Technology |
| 5.3 New Uses for Prepaid |
| 5.4 Conclusions |
| LIST OF FIGURES |
| Figure |
| 1.1 Telemac-enabled Prepaid Screen Display |
| 3.1 Prepaid Intelligent Network (IN) Architecture |
| 3.2 Telemac Prepaid Phone Call Process |
| 4.1 North American Wireless Subscribers |
| 4.2 North American Wireless Subscribers Market Share by Country |
| 4.3 North American Wireless Subscriber Growth Rates |
| 4.4 Penetration of Wireless Services |
| 4.5 Prepaid’s Portion of Total Wireless Subscribers |
| 4.6 Total Number of Prepaid Wireless Users in North America |
| 4.7 Number of Prepaid Wireless users by Country |
| 4.8 North American Prepaid Wireless Subscribers Market Share by Country |
| 4.9 Yearly Growth Rate in Prepaid Wireless Users in North America |
| 4.10 ARPU for US Wireless Carriers and Semiannual Growth Rate |
| 4.11 Yearly Prepaid Wireless ARPU in North America |
| 4.12 Prepaid Wireless Revenues in North America |
| 4.13 Total Prepaid Wireless Revenues in North America |
| 4.14 Annual Growth in North America Prepaid Wireless Revenues |
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LIST OF TABLES |
| Tables |
| 2.1 Top US-Based Wireless Resellers |
| 2.2 Comparison on Key Service Elements |
| 3.1 United States Wireless Carriers |
| 3.2 Canadian and Mexican Wireless Carriers |
| 3.3 Prepaid Service Bureaus by Revenues and Employees |
| 3.4 Prepaid Platform and Solution Vendors |
