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Conferences DIRECTORY DA/Call Center Optimization Services |
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| TABLE OF CONTENTS |
| Section |
| CHAPTER I: Executive Summary |
| CHAPTER II: Overview of Prepaid Telecommunications |
| 2.0 Overview |
| 2.1 Background and History |
| 2.1.1 Prepaid Calling Cards |
| 2.1.2 Prepaid Wireless |
| 2.1.3 Prepaid Wireline |
| 2.1.4 The Prepaid Market in 2002 |
| 2.2 Market Definitions |
| 2.2.1 Types of Services |
| 2.2.1.1 Prepaid Calling Cards |
| 2.2.1.2 Prepaid Wireless |
| 2.2.1.3 Prepaid Wireline |
| 2.3 Key Markets |
| 2.3.1 Credit-Challenged |
| 2.3.2 Ethnic Market |
| 2.3.3 Collectors |
| 2.3.4 Youth Market |
| 2.3.5 Mainstream Market |
| 2.4 Technology |
| 2.4.1 Point of Sales Activation Systems (POSA) |
| 2.4.1.1 Types of POSA Systems |
| 2.4.1.1.1 Customized Systems |
| 2.4.1.1.2 Generic Systems |
| 2.4.1.2 POSA Vendors |
| 2.4.1.2.1 Q Comm International, Inc. |
| 2.4.1.2.2 Debisys, Inc. |
| 2.4.2 Billing and Reporting Systems |
| 2.4.2.1 Billing Platform |
| 2.4.2.2 Network Hardware |
| 2.4.3 Network Call Flow Control |
| 2.4.4 Relational Database |
| 2.5 Market and Revenues |
| 2.5.1 Market Shares |
| 2.5.2 Impact on Traditional Markets |
| 2.6 Providers |
| 2.7 Trends |
| 2.7.1 Western Union Swiftpay |
| 2.7.2 Other Opportunities |
| 2.7.3 Regulation |
| 2.7.4 Surcharges |
| CHAPTER III: Prepaid Calling Cards 65 |
| 3.0 Overview |
| 3.1 Introduction |
| 3.1.1 Background and History |
| 3.2 Services and Definitions |
| 3.2.1 Access Numbers |
| 3.2.1.1 How They Work |
| 3.2.2 Refilling |
| 3.2.3 Features |
| 3.2.4 Restrictions on Use |
| 3.2.5 Prepaid Calling Card Terminology |
| 3.3 Technology |
| 3.3.1 Technology Providers |
| 3.4 Applications |
| 3.4.1 Consumer |
| 3.4.1.1 International Phone Cards -- Cost Savings are Essential |
| 3.4.1.2 Domestic Phone Cards |
| 3.4.1.2.1 Convenience and Cost Savings |
| 3.4.1.2.2 Budget Control |
| 3.4.1.2.3 Privacy |
| 3.4.1.3 Collecting |
| 3.4.2 Business |
| 3.4.2.1 Promotions |
| 3.4.2.2 Fundraising |
| 3.4.2.3 Employee Incentives |
| 3.4.2.4 Market Research |
| 3.4.2.5 Cost Control |
| 3.5 Market Size and Demand |
| 3.5.1 Market Segments |
| 3.5.1.1 Initial Markets |
| 3.5.1.2 Collectors |
| 3.5.1.3 Mainstream Markets |
| 3.5.2 Market Segment Conclusions |
| 3.5.3 Revenues |
| 3.5.3.1 Breakage |
| 3.6 Market Evolution |
| 3.6.1 Early Players |
| 3.6.2 Late 1990s |
| 3.6.3 Market Entry and Developing Problems |
| 3.6.4 The Market Players in 2002 and Beyond |
| 3.7 Key Players |
| 3.7.1 Prepaid Phone Card Providers |
| 3.7.1.1 9278 Communications |
| 3.7.1.2 Blackstone |
| 3.7.1.2.1 Consumer Offerings |
| 3.7.1.3 Digitec |
| 3.7.1.3.1 Consumer Offerings |
| 3.7.1.4 Encompass Communications |
| 3.7.1.5 Global Prepaid Alliance |
| 3.7.1.6 IDT |
| 3.7.1.6.1 Consumer Offerings |
| 3.7.1.7 Telstar International |
| 3.7.1.8 U.S. South Communications Inc. |
| 3.7.1.8.1 Consumer Offerings |
| 3.7.1.9 WorldCom |
| 3.7.1.9.1 Consumer Offerings |
| 3.7.2 Card Printer Companies |
| 3.7.3 Vending Machine Manufacturers |
| 3.8 Market Development and Trends |
| 3.8.1 Surcharges |
| 3.8.1.1 Clean Cards |
| 3.8.1.2 Costs |
| 3.8.1.3 Types of Surcharges |
| 3.8.1.4 Surcharge Summary |
| 3.8.2 Distribution Channels |
| 3.8.2.1 Distribution Channels for Customers |
| 3.8.2.2 Distribution Channels for Providers |
| 3.8.2.3 POS Activation |
| 3.8.3 Virtual Cards |
| 3.8.4 Smart Cards |
| 3.8.5 Regulation |
| CHAPTER IV: Prepaid Wireless Services |
| 4.0 Introduction |
| 4.1 Wireless Economics |
| 4.1.1 The Current State of the U.S. Wireless Industry |
| 4.1.2 Prepaid Wireless Around the World |
| 4.1.3 Difference Between Prepaid Wireless and Phone Cards |
| 4.1.4 The Case for Prepaid Wireless |
| 4.2 Service Descriptions |
| 4.2.1 Prepaid Mobile Phone |
| 4.2.1.1 Definition |
| 4.2.1.2 How the service Works |
| 4.2.1.3 Obtaining Service |
| 4.3 Technology |
| 4.3.1 Traditional Systems |
| 4.3.2 Delivery of Service |
| 4.3.3 End-User Provisioning |
| 4.3.3.1 Boston Communications (BCGI) |
| 4.3.3.2 TSI Telecommunications |
| 4.3.3.3 VeriSign – National Telemangement Corp. |
| 4.3.3.4 Handset Based Systems |
| 4.3.3.4.1 Telemac |
| 4.3.3.4.2 Telespree |
| 4.3.3.5 Metered Billing |
| 4.3.3.6 The Refill Network |
| 4.4 Target Markets and Demand |
| 4.4.1 Demand |
| 4.4.2 Customer Markets |
| 4.4.2.1 Consumer |
| 4.4.2.2 Business |
| 4.5 Revenues and Users |
| 4.5.1 Prepaid Mobile Phone Users |
| 4.5.2 Prepaid Mobile Phone Revenues |
| 4.6 Key Players -- and Their Programs and Strategies |
| 4.6.1 Verizon Wireless Inc. |
| 4.6.1.1 Company Background |
| 4.6.1.2 Consumer Offerings |
| 4.6.2 Cingular Wireless |
| 4.6.2.1 Company Background |
| 4.6.2.2 Consumer Offerings |
| 4.6.3 AT&T Wireless |
| 4.6.3.1 Company Background |
| 4.6.3.2 Consumer Offerings |
| 4.6.4 Sprint PCS |
| 4.6.4.1 Consumer Background |
| 4.6.4.2 Consumer Offerings |
| 4.6.5 T-Mobile (Formerly VoiceStream Wireless) |
| 4.6.5.1 Company Background |
| 4.6.5.2 Consumer Offerings |
| 4.6.6 What about NEXTEL? |
| 4.6.7 Companies that Provide Prepaid Only |
| 4.6.7.1 TracPhone |
| 4.6.7.2 Leap Communications |
| 4.6.7.3 Metro PCS |
| 4.7 The Sprint/Virgin Joint Venture, Is it the Model for the Future |
| 4.8 Market Drivers and Trends |
| 4.8.1 The Non-Subscriber |
| 4.8.2 Flat Rate Billing |
| 4.8.3 The Youth Market -- The Future of Wireless |
| 4.8.4 e-Commerce Payment Systems |
| CHAPTER V: Prepaid Dialtone |
| 5.0 Overview |
| 5.1 Introduction |
| 5.1.1 History |
| 5.2 Service Definition |
| 5.2.1 Prepaid Dialtone |
| 5.2.1.1 Obtaining Service |
| 5.2.1.2 Features |
| 5.3 Technology |
| 5.3.1 Service Provisioning |
| 5.4 Applications |
| 5.4.1 Consumer Applications |
| 5.4.1.1 Unable to Obtain/Maintain Service |
| 5.4.1.2 Alternative Payment Option |
| 5.4.1.3 Controlling Costs |
| 5.4.1.4 Activating Short Term Service |
| 5.4.2 Business Applications |
| 5.4.2.1 New Business |
| 5.4.2.2 Seasonal Applications |
| 5.4.2.3 Temporary Applications |
| 5.4.2.4 Control Costs |
| 5.5 Market Size and Demand |
| 5.5.1 Universal Service |
| 5.6 Revenues and Users |
| 5.6.1 Average Revenue |
| 5.6.2 Profits Per Account |
| 5.6.3 Customer Retention and Churn |
| 5.7 Providers |
| 5.7.1 Providers and Support Companies |
| 5.7.2 Key Players |
| 5.7.2.1 1-800-RECONEX |
| 5.7.2.2 dPi Teleconnect |
| 5.7.2.3 Metro Teleconnect |
| 5.7.2.4 NOW Communications |
| 5.7.2.5 Smoke Signal Communications |
| 5.7.2.6 Southwestern Bell Telephone/SBC |
| 5.7.2.7 Sure-Tel |
| 5.7.2.8 Verizon |
| 5.7.3 Virtual Phone |
| 5.8 Market Trends and Issues |
| 5.8.1 Competition |
| 5.8.2 Advertising |
| 5.8.3 Distribution Channels |
| 5.8.4 Regulation |
| 5.9 Conclusions |
| CHAPTER VI: Prepaid Telephony Forecasts |
| 6.0 Overview |
| 6.1 Key Players |
| 6.2 Impact on Traditional Telecommunications Markets |
| 6.3 Total Market Forecast |
| 6.3.1 Forecast to 2006 |
| 6.3.2 Market Shares |
| 6.3.3 Key Assumptions |
| 6.4 Components of Prepaid Telecommunications |
| 6.4.1 Prepaid Phone Cards |
| 6.4.1.1 Minutes Sold and Users |
| 6.4.1.2 Revenues |
| 6.4.1.2.1 International Calling |
| 6.4.1.2.2 Domestic |
| 6.4.2 Prepaid Wireless |
| 6.4.2.1 Key Players |
| 6.4.2.2 Mobile Phone Market |
| 6.4.2.3 Prepaid Mobile Phone |
| 6.4.2.4 Prepaid Mobile Phone Revenues |
| 6.4.3 Prepaid Dialtone |
| 6.4.3.1 Prepaid Dialtone Revenues |
|
LIST OF FIGURES & TABLES |
| 2.1 Prepaid Services Network |
| 2.2 Switch-Based Configuration |
| 2.3 Service Node Configuration |
| 2.4 Simplified Call Flow |
| 2.5 Call Handling |
| 2.6 Prepaid Telephony Revenues -- 1997 to 2001 |
| 2.7 Prepaid Telephony Growth --1997 to 2001 |
| 2.8 Prepaid Telephony Component Revenues -- 1997 to 2001 |
| 2.9 Components Shares of the Total Prepaid Market -- 1997 to 2001 |
| 3.1 Market Awareness and Penetration -- Percent of Household |
| 3.2 Market Penetration of Phone Cards by Age Group |
| 3.3 Purchase of Phone Cards by Location |
| 3.4 Purchase Frequency - Percent of All Prepaid Card Users |
| 3.5 Planned vs Impulse Purchase -- Percent of Prepaid Car Use |
| 3.6 Denominations Most Often Purchase -- Percent of Prepaid Card Use |
| 3.7 Where Purchased Phone Cards are Used? |
| 3.8 Prepaid Phone Card Revenues -- 1995 to 2001 |
| 3.9 Prepaid Minutes of Use -- 1997 to 2001 |
| 4.1 Mobile Telephone Competition |
| 4.2 Total Additional Subscribers - Year-to-Yes -- 1993 to 2001 |
| 4.3 Annual Revenue Per Minute for Mobile Telephone Services -- 1993 to 2001 |
| 4.4 Average Minute-of-Use Per Month -- 1993 to 2001 |
| 4.5 Percentage Who Own A Mobile Phone -- February 2002 |
| 4.6 Total Yearly Service Revenues -- 1994 to 2001 |
| 4.7 Adjunct Switch-Based Prepaid Network |
| 4.8 Service Bureau Deployment of Prepaid |
| 4.9 Telemac Prepaid Phone Call Process |
| 4.10 Telespree Brings IP/LAN Efficiencies to Wireless |
| 4.11 Prepaid Wireless Penetration -- By Age |
| 4.12 Prepaid Wireless Penetration -- By Ethnicity |
| 4.13 Prepaid Wireless Penetration -- By Income |
| 4.14 Prepaid Mobile Phone Number of Users - 1997 to 2001 |
| 4.15 Prepaid Mobile Phone Revenues -- 1997 to 2001 |
| 5.1 Prepaid Dialtone Simplified Diagram |
| 5.2 U.S. Telephone Penetrations -- Households |
| 5.3 Prepaid Dialtone Customers -- 1998 to 2002 |
| 5.4 Prepaid Dialtone Revenues -- 1998 to 2002 |
| 6.1 Prepaid Telephony Market Revenues |
| 6.2 Annual Growth in Prepaid Telephony -- 2002 to 2006 |
| 6.3 Change in Prepaid Telephony Components -- 2002 to 2006 |
| 6.4 Prepaid Telephony Component Revenues -- 2002 to 2006 |
| 6.5 Component Shares of the Total Prepaid Market -- 2002 to 2006 |
| 6.6 Prepaid Phone Cards - Number of Minutes Sold -- 2002 to 2006 |
| 6.7 Prepaid Phone Card Markets -- 2002 to 2006 |
| 6.8 Penetration of Mobile Phone -- 2002 to 2006 |
| 6.9 Mobile Phone Subscribers -- 2002 to 2006 |
| 6.10 Prepaid as Percent of Total Mobile Phone Market -- 2002 to 2006 |
| 6.11 Prepaid Mobile Phone Use -- 2002 to 2006 |
| 6.12 Prepaid Mobile Phone -- Average Annual Revenues Per Subscriber |
| 6.13 Total Prepaid Wireless Market Revenues -- 2002 to 2006 |
| 6.14 Prepaid Dialtone Revenues -- 2002 to 2006 |
|
LIST OF TABLES |
| 4.1 Operation Ratios for Wireless Carriers |
| 4.2 Major U.S. Wireless Service Providers |
| 5.1 Access Lines in Millions |
| 5.2 Telephone Penetration Data for Selected States |
| 5.3 Telephone Penetration Data for Selected Income Levels |
| 6.1 FCC Data on Prepaid Phone Cards - 1998 to 2000 |
