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Conferences DIRECTORY DA/Call Center Optimization Services |
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TABLE OF CONTENT |
| Section |
| CHAPTER I: Overview |
| 1.0 Background |
| 1.1 Adoption of Speech Technologies |
| 1.2 Explanation of Speech Technologies |
| 1.3 Type of Capabilities |
| CHAPTER II: Services And Applications |
| 2.0 Overview |
| 2.1 Voice Dialing |
| 2.2 Voice Portals |
| 2.2.1 How They Work |
| 2.2.2 Voice Portal Companies |
| 2.2.3 Comparisons |
| 2.3 Unified Messaging |
| 2.3.1 How They Work |
| 2.3.2 UM Providers |
| 2.3.3 Comparisons |
| 2.4 Telematics |
| 2.4.1 How They Work |
| 2.4.2 Telematics Companies |
| 2.4.3 Comparisons |
| CHAPTER III: Market Opportunities And Strategies |
| 3.0 Introduction |
| 3.1 Carrier Partners |
| 3.1.1 Key Speech Recognition Players |
| 3.1.2 Key Telematics Players |
| 3.2 Key Strategies |
| 3.2.1 Improve Customer Retention/Reduce Churn |
| 3.2.2 Stimulate Usage |
| 3.2.2.1 Voice Portals |
| 3.2.2.2 Wireless Web |
| 3.2.2.2.1 Carrier Offerings |
| 3.2.2.2.1.1 AT&T |
| 3.2.2.2.1.2 Bell Mobility |
| 3.2.2.2.1.3 BellSouth |
| 3.2.2.2.1.4 Nextel |
| 3.2.2.2.1.5 SBC |
| 3.2.2.2.1.6 Spring PCS |
| 3.2.2.2.1.7 Verizon Wireless |
| 3.2.2.2.1.8 Voicestream |
| 3.2.2.2.2 Voice Browsing |
| 3.2.2.3 Unified Messaging |
| 3.2.2.4 Telematics |
| 3.2.3 Create New Service Revenues |
| 3.2.3.1 Voice Dialing |
| 3.2.3.2 Voice Portals Services |
| 3.2.3.2.1 Voice ASPs |
| 3.2.3.2.2 Cost of Building Portals |
| 3.2.3.2.3 Subscription Models |
| 3.2.3.2.4 Advertising Models |
| 3.2.3.2.5 E-Commerce Models |
| 3.2.4 Effect Cost Reductions |
| 3.2.5 Voice-Enabled Devices |
| CHAPTER IV: Market Dynamics And Forecast |
| 4.0 Introduction |
| 4.1 Market Drivers and Barriers |
| 4.1.1 Mobile Populations |
| 4.1.2 VoiceXML Standards |
| 4.1.3 Regulatory |
| 4.1.4 Voice ASPs |
| 4.1.5 Barriers |
| 4.1.5.1 Assessment of Real Potential |
| 4.1.5.2 Mobile Internet |
| 4.1.5.3 Technical Barriers |
| 4.2 Market Size and Forecast |
| 4.2.1 Usage |
| 4.2.1.1 Current Wireless Web Usage |
| 4.2.1.2 Projected Growth In Usage: 3 Scenarios |
| 4.2.1.2.1 Scenario (1) |
| 4.2.1.2.2 Scenario (2) |
| 4.2.1.2.3 Scenario (3) |
| 4.2.1.2.4 Forecasts |
| 4.2.2 Revenues |
| CHAPTER V: Industry Trends And Issues 119 |
| 5.0 Perspective |
| 5.1 New Technologies |
| 5.2 Enhanced DA |
| 5.3 WAP Devices |
| 5.4 E-Commerce |
| 5.5 Telematics |
| 5.6 Unified Messaging |
| 5.7 Conclusion |
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LIST OF TABLES |
| Tables |
| 2.1 Voice Portal Companies |
| 2.2 Voice Portal and Their Technology Partners |
| 2.3 Voice Portal Content Comparisons |
| 2.4 Unified Messaging Providers |
| 2.5 Telematics Firms |
| 2.6 Automakers and Telematics |
| 3.1 Speech Technology Firms |
| 3.2 Wireless Carriers |
| 3.3 Wireless Web Launch Dates |
| 3.4 Carriers and Their Web Service Content |
| 3.5 Verizon’s Mobile Web Content Partners |
| 3.6 Carriers and Their Web Services |
| 3.7 Voice ASPs |
| 4.1 Wireless Web Launch Dates |
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LIST OF FIGURES |
| Figures |
| 4.1 Number of Wireless Web Customers -- US Carriers |
| 4.2 Wireless Web Customers -- Percent of Total US Carriers |
| 4.3 Number of Wireless Web Customers -- Japanese Carriers |
| 4.4 Wireless Web Customers -- Percent of Total Japanese Carriers |
| 4.5 Wireless Web Users As Percent of Total Subscribers |
| 4.6 Forecasted Number of Wireless Subscribers--US |
| 4.7 Forecasted Number of Wireless Web Users--3 Scenarios |
| 4.8 Forecasted Growth Rates of Wireless Web--3 Scenarios |
| 4.9 ARPU for Wireless Carriers -- Per Month |
| 4.10 Monthly and Yearly ARPU Contributions |
| 4.11 Yearly Revenues From Wireless Web and Voice Portals |
