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Conferences DIRECTORY DA/Call Center Optimization Services |
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TABLE OF CONTENTS |
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Section |
| CHAPTER I: MARKET OVERVIEW |
| The New Business Model |
| Multi-Media |
| Outsourcing |
| Value-Added Portfolios |
| Multi-National Presence |
| Consolidation |
| Regulations And Number Parity |
| Number Parity |
| Abolishing Existing Short Code Privileges |
| Access to Comprehensive Unified National Directory Databases |
| Privacy Issues |
| Technology and Content Issues |
| TCP/IP Interoperability for Electronic Data Transfer |
| Next-Generation Standard for Database Interoperability |
| Content and Privacy Directive |
| DA Integration with Mobile Networks |
| Suppliers of DA Platform and Data Integrators: ISx, LSSI, Nortel Networks, varetis, and VoltDelta Europe |
| Alternative DA Providers – Conduit, Eniro, Fonecta, InfoNXX, and Telegate |
| CHAPTER II: UNITED KINGDOM |
| UK DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| British Telecom |
| Cable & Wireless |
| Conduit |
| InfoNXX/The Number (U.K.) Ltd |
| Telegate |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER III: GERMANY |
| German DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| Deutsche Telekom |
| Telegate |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER IV: FRANCE |
| French DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| France Telecom |
| Fonecta/Intra Call Center |
| Hays Ceritex |
| Scoot |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER V: SPAIN |
| Spanish DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| Telefonica |
| Telegate Espana |
| Conduit |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER VI: ITALY |
| Italian DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| Telecom Italia |
| Telegate Italia |
| Others |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER VII: SWEDEN |
| Swedish DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| Respons AB |
| Ahhaaa AB |
| Tele2 AB |
| Europolitan-Vodafone |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER VIII: FINLAND |
| Finnish DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| Fonecta Ltd. |
| Eniro |
| Finnet Group |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER IX: NORWAY |
| Norwegian DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| Telenor |
| Current AS |
| EasyConnect AS |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER X: IRELAND |
| Irish DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| eircom |
| Vodafone Ireland |
| Conduit |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER XI: SWITZERLAND |
| Swiss DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| Swisscom |
| Conduit |
| BNS Group |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER XII: BELGIUM |
| Belgian DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| Belgacom |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER XIII: AUSTRIA |
| Austrian DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| Telekom |
| CLC Group |
| Conduit Europe |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER XVI: THE NETHERLANDS |
| Dutch DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| KPN |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
| CHAPTER XV: DENMARK |
| Danish DA/DQ Market Overview |
| Indigenous Regulatory Environment |
| Emerging Pricing Issues |
| Key Players: Services, Pricing Models, Strategies, and Market Share |
| TDC |
| DA/DQ Market Metrics: |
| Historical Market |
| Current Market: Call Volume And Revenue |
| International DA/DQ Call Volume And Revenue |
| Five-Year Market Projections |
| Call Volume Market Share: 2002 vs. 2007 |
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LIST OF FIGURES |
| United Kingdom: Market Overview, Year End 2002 |
| Summary Of Competitive 118 DQ Services (Voice) |
| Total DA Call Volume -- United Kingdom -- 2002-2007 |
| Total DA Call Revenue -- United Kingdom -- 2002-2007 |
| International DA Call Volume -- United Kingdom -- 2002-2007 |
| International DA Call Revenues -- United Kingdom -- 2002-2007 |
| Call Volume Market Share Percentage -- United Kingdom -- 2002 and 2007 |
| Germany: Market Overview, Year End 2002 |
| Total DA Call Volume -- Deutsche Telekom -- 1997-2002 |
| Total DA Call Volume -- Telegate (Germany) -- 1997-2002 |
| DA Call Volume -- Germany -- 2001-2007 |
| DA Call Revenue -- Germany -- 2001-2007 |
| International DA Call Volume -- Germany -- 2001-2007 |
| International DA Call Revenue -- Germany -- 2002-2007 |
| DA Call Volume Market Share -- Germany -- 2002 and 2007 |
| France: Market Overview, Year End 2002 |
| Total DA Call Volume -- France -- 2001-2007 |
| Total DA Call Revenue -- France -- 2001-2007 |
| International DA Call Volume -- France -- 2001-2007 |
| International DA Call Revenues -- France -- 2001-2007 |
| DA Call Volume Market Share -- France -- 2002 and 2007 |
| Spain: Market Overview, Year End 2002 |
| Spain: DA Tariff Comparison |
| Telegate Pricing Models |
| Total DA Call Volume -- Spain -- 2001-2007 |
| Total DA Call Revenue -- Spain -- 2001-2007 |
| International DA Call Volume -- Spain -- 2001-2007 |
| International DA Call Revenues -- Spain -- 2001-2007 |
| DA Call Volume Market Share -- Spain -- 2002 and 2007 |
| Italy: Market Overview, Year End 2002 |
| Italian DA Services -- By Providers Feature Comparison |
| Total DA Call Volume -- Italy -- 2001-2007 |
| DA Call Revenue -- Italy -- 2001-2007 |
| International DA Call Volume -- Italy -- 2001-2007 |
| International DA Call Revenue -- Italy -- 2001-2007 |
| DA Call Volume Market Share -- Italy -- 2002 and 2007 |
| Sweden: Market Overview, Year End 2002 |
| Total DA Call Volume -- Sweden -- 2001-2007 |
| Total DA Call Revenue -- Sweden -- 2001-2007 |
| International DA Call Volume -- Sweden -- 2001-2007 |
| International DA Call Revenue -- Sweden -- 2001-2007 |
| DA Call Volume Market Share -- Sweden -- 2002 and 2007 |
| Finland: Market Overview, Year End 2002 |
| Total DA Call Volume -- Finland -- 2001-2007 |
| Total DA Call Revenue -- Finland -- 2001-2007 |
| International DA Call Volume -- Finland -- 2001-2007 |
| International DA Call Revenue -- Finland -- 2001-2007 |
| DA Call Volume Market Share -- Finland -- 2002 and 2007Norway: Market Overview, Year End 2002 |
| Total DA Call Volume -- Norway -- 2001-2007 |
| Total DA Call Revenue -- Norway -- 2001-2007 |
| International DA Call Volume -- Norway -- 2001-2007 |
| International DA Call Revenue -- Norway -- 2001-2007 |
| DA Call Volume Market Share -- Norway -- 2002 and 2007 |
| Ireland: Market Overview, Year End 2002 |
| Total DA Call Volume -- Ireland -- 2001-2007 |
| Total DA Call Revenue -- Ireland -- 2001-2007 |
| International DA Call Volume -- Ireland -- 2001-2007 |
| International DA Call Revenue -- Ireland -- 2001-2007 |
| DA Call Volume Market Share -- Ireland -- 2002 and 2007 |
| Switzerland: Market Overview Year End 2002 |
| Total DA Call Volume -- Switzerland -- 2001-2007 |
| Total DA Call Revenue -- Switzerland -- 2001-2007 |
| International DA Call Volume -- Switzerland -- 2001-2007 |
| International DA Call Revenue -- Switzerland -- 2001-2007 |
| DA Call Volume Market Share -- Switzerland -- 2002 and 2007 |
| Belgium: Market Overview, Year End 2002 |
| Total DA Call Volume -- Belgium -- 2001-2007 |
| Total DA Call Revenue -- Belgium -- 2001-2007 |
| International DA Call Volume -- Belgium -- 2001-2007 |
| International DA Call Revenue -- Belgium -- 2001-2007 |
| Austria: Market Overview, Year End 2002 |
| Total DA Call Volume -- Austria -- 2001-2007 |
| Total DA Call Revenue -- Austria -- 2001-2007 |
| International DA Call Volume -- Austria -- 2001-2007 |
| International DA Call Revenue -- Austria -- 2001-2007 |
| DA Call Volume Market Share -- Austria -- 2002 and 2007 |
| Netherlands: Market Overview, Year End 2002 |
| Total DA Call Volume -- Netherlands -- 2001-2007 |
| Total DA Call Revenue – Netherlands --2001-2007 |
| International DA Call Volume -- Netherlands -- 2001-2007 |
| International DA Call Revenue -- Netherlands -- 2001-2007 |
| DA Call Volume Market Share -- Netherlands -- 2002 and 2007 |
| Denmark: Market Overview, Year End 2002 |
| Total DA Call Volume -- Denmark -- 2001-2007 |
| Total DA Call Revenue -- Denmark -- 2001-2007 |
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International DA Call Volume -- Denmark -- 2001-2007 |
| International DA Call Revenue -- Denmark -- 2001-2007 |
