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Conferences DIRECTORY DA/Call Center Optimization Services |
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| TABLE OF CONTENTS |
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Section |
Executive SummaryE.0 Introduction E.1 Core Operator Services E.2 Payphones E.3 Telephone Calling Cards E.4 Prepaid Services E.5 Alternative Access Services E.6 Market Drivers E.6.1 Wireless Substitution E.6.2 Voice Over IP E.6.3 Number Portability E.7 Market Forecasts E.7.1 U.S. Market Forecast E.7.2 Canadian Market Forecast E.8 Conclusions
CHAPTER I: The Market1.0 Background 1.1 Core Operator Services 1.1.1 History 1.1.2 Divestiture 1.1.3 Telecommunications Act of 1996 1.1.4 ILEC Long Distance Entry 1.1.5 1997 Universal Service Order 1.1.6 Current Status 1.1.7 Specialized Operator Services 1.1.7.1 Inmate Service 1.1.7.2 TRS Service 1.2 Payphones 1.2.1 History 1.2.2 Target Market 1.2.3 United States 1.2.3.1 TOCSIA 1.2.3.2 Telecommunications Act of 1996 1.2.4 Canada 1.2.5 Payphone Stations 1.2.6 Current Status 1.3 Telephone Calling Cards 1.3.1 History 1.3.2 Target Market 1.3.3 Current Status 1.4 Prepaid Services 1.4.1 History 1.4.2 Prepaid Long Distance 1.5 Alternative Access Services 1.5.1 Dial-Around Service 1.5.2 Callback Service CHAPTER II: Services and Rates 2.0 Introduction 2.1 Core Operator Services 2.1.1 Accessing Operator Services 2.1.2 Call Handling 2.1.3 Operator Service Surcharges 2.1.3.1 Local Operator Services Surcharges 2.1.3.2 Long Distance Operator Services Surcharges 2.1.3.3 International Operator Services Surcharges 2.1.3.4 Inmate Operator Services Rates 2.1.4 Transfer Fees 2.1.5 Wholesaled Operator Services 2.2 Payphones 2.2.1 Payphone Owner Compensation 2.2.2 Initiating a Payphone Call 2.2.3 Payphone Call Surcharges 2.3 Telephone Calling Cards 2.4 Prepaid Services 2.4.1 Prepaid Long Distance 2.4.1.1 Accessing Prepaid Long Distance Service 2.4.1.2 Prepaid Long Distance Service Rates 2.4.1.3 Military Targeted Long Distance Service 2.5 Dial-Around Services 2.5.1 Accessing Dial-Around Services 2.5.2 Dial-Around Services Rates 2.6 Callback Services 2.6.1 Accessing Callback Services 2.6.2 Callback Service Rates CHAPTER III: Market Scan3.0 Introduction 3.1 Major U.S. Carriers 3.1.1 U.S. ILECS 3.1.1.1 BellSouth 3.1.1.2 Qwest Communications International 3.1.1.3 SBC Communications 3.1.1.4 Verizon 3.1.2 U.S. IXCs 3.1.2.1 AT&T 3.1.2.2 MCI 3.1.2.3 Sprint 3.2 Major Canadian Carriers 3.2.1 Bell Canada 3.2.2 TELUS Communications 3.3 Other Service Providers 3.3.1 Acceris Communications 3.3.2 Canada Payphone 3.3.3 CanTalk 3.3.4 Centris 3.3.5 Davel Communications 3.3.6 Dial Thru International 3.3.7 Evercom 3.3.8 Excel 3.3.9 Globalive Communications 3.3.10 ILD Communications 3.3.11 NCIC 3.3.12 Olympic Services 3.3.13 Operator Services Company 3.3.14 VarTec Telecom 3.4 Platform Vendors 3.4.1 Cyberlog Ltd. 3.4.2 G-TEL Enterprises 3.4.3 Intelis 3.4.4 InterVoice 3.4.5 MDTelecom 3.4.6 NetworkIP 3.4.7 Nortel Networks 3.4.8 Soleo Communications 3.4.9 Telcordia Technology 3.4.10 VoltDelta CHAPTER IV: Market Trends and Drivers4.0 Introduction 4.1 Wireless 4.2 Technology Trends 4.2.1 Packet Switching 4.2.2 Voice Over IP 4.2.3 Instant Messaging 4.2.4 Fiber Optics 4.3 Market Trends 4.3.1 Number Portability 4.3.2 Long Distance Pricing 4.3.3 Bundling 4.3.4 Prepaid Services 4.3.5 Call Centers 4.4 Regulation 4.4.1 Information Services 4.4.2 Telecommunications Act of 1966 4.4.3 Local Competition 4.5 Conclusions
CHAPTER V: Market Forecasts 5.0 Market View 5.1 Operator Service Components 5.2 United States 5.2.1 FCC 5.2.1.1 FCC Data 5.2.1.2 FCC Definitions 5.2.2 U.S. Telecommunications Market 5.2.2.1 Total U.S. Telecommunications Market Revenues 5.2.2.2 Local Segment 5.2.2.3 Toll Segment 5.2.2.4 Wireless Segment 5.2.2.5 Telecommunications Segment Share 5.2.3 Operator Services Segment 5.2.3.1 Operator Services Revenues by Service Type 5.2.3.2 Operator Services Components 5.2.3.2.1 Operator Assist Market 5.2.3.2.2 Domestic OPS 5.2.3.2.3 International OPS 5.2.3.2.4 Payphones 5.2.3.2.5 Prepaid Cards 5.2.4 Summary of U.S. Markets 5.3 Canada 5.3.1 CRTC Data 5.3.2 Comparison with U.S. Telecommunications Market 5.3.3 Canadian Telecommunications Market 5.3.3.1 Total Canadian Telecommunications Market Revenues 5.3.3.2 Local Segment 5.3.3.3 Toll Segment 5.3.3.4 Wireless Segment 5.3.3.5 Telecommunications Segment Share 5.3.4 Operator Services Segment 5.3.4.1 Operator Services Revenues by Service Type 5.3.4.2 Operator Services Components 5.3.4.2.1 Domestic OPS 5.3.4.2.2 International OPS 5.3.4.2.3 Payphones 5.3.4.2.4 Prepaid Cards 5.3.5 Summary of Canadian Market 5.4 Conclusions
LIST OF TABLES AND FIGURES Table
2.1 Verizon New Jersey Dialing Options 2.2 Maximum Operator Services Rates Per Minute State of New Jersey 2.3 Verizon New Jersey -- Selected Operator Services Surcharges 2.4 SBC California -- Selective Operator Services Surcharges 2.5 AT&T Interstate -- Selective Operator Services Surcharges 2.6 Sprint Interstate -- Selective Operator Services Surcharges 2.7 AT&T International -- Operator Services Surcharges 2.8 Inmate Service Charges -- Verizon 2.9 Payphone Operator Services Charges -- Verizon 2.10 Selected Telephone Calling Card Surcharges and Rates 2.11 AT&T Prepaid Cards Online Versus Retail 2.12 MCI MinutePass Prepaid Card -- Selected City Rates 2.13 World Platinum Prepaid Card -- Selected City Rates 2.14 Selected Dial-Around Rates 2.15 Selective Callback Rates 5.1 U.S. Telecommunications Market Revenues 5.2 U.S. Operator Services Segment Revenues as a Percent of U.S. Telecommunications Segment Revenues 5.3 U.S. Operator Services Revenues CAGRs 5.4 U.S. Operator Assist Revenue Distribution 5.5 U.S. Payphone Distribution 5.6 Canadian Telecommunications Market CAGRs 5.7 Canadian Operator Services Revenue CAGRs
Figures
5.1 Total U.S. Telecommunications Revenues -- 2002 to 2008 5.2 U.S. Telecommunications Market, By Segment -- 2000, 2004, 2008 5.3 U.S. Telecommunications Market Segment Share -- 2000, 2004 2008 5.4 U.S. Operator Services Revenues -- 2003 to 2008 5.5 U.S. Operator Services Revenues, By Service Type -- 2000, 2004, 2008 5.6 U.S. Operator Services Share, By Service Type -- 2000, 2004, 2008 5.7 U.S. Operator Services Revenues, Domestic vs. International -- 2000, 2004, 2008 5.8 U.S. Payphone, Number and Revenue Per Phone -- 2000 to 2008 5.9 U.S. Growth Curves -- 2001 to 2008 5.10 Total Canadian Telecommunications Revenues -- 2000 to 2008 5.11 Canadian Total Telecommunications Markets, By Segment -- 2000, 2004, 2008 5.12 Canadian Telecommunications Markets Segment Share -- 000, 2004, 2008 5.13 Canadian Operator Services Revenues -- 2000 to 2008 5.14 Canadian Operator Services Revenues, By Service Type -- 2000, 2004, 2008 5.15 Canadian Operator Services Share, By Service Type -- 2000, 2004, 2008 5.16 Canadian Payphones, Number and Revenue Per Phone -- 2000 to 2008
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