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Conferences DIRECTORY DA/Call Center Optimization Services |
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TABLE OF CONTENTS |
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Section |
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CHAPTER I: Executive Summary |
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CHAPTER II: Prepaid Markets: A Reality Check |
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2.0 Overview |
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2.1 Background and History |
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2.1.1 Prepaid Calling Cards |
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2.1.2 Prepaid Wireless |
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2.1.3 Prepaid Dialtone |
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2.1.4 The Prepaid Market in 2003 |
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2.2 Market Definitions |
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2.2.1 Types of Services |
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2.2.1.1 Prepaid Calling Cards |
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2.2.1.2 Prepaid Wireless |
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2.2.1.3 Prepaid Wireline |
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2.3 Key Markets |
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2.3.1 Credit-Challenged |
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2.3.2 Ethnic Market |
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2.3.3 Collector’s |
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2.3.4 Youth Market |
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2.3.5 Mainstream Market |
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CHAPTER III: Prepaid Technologies |
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3.0 Introduction |
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3.1 Point of Sale Activation Systems (POSA) |
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3.2 Types of POSA Systems |
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3.2.1 Customized Systems |
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3.2.2 Generic Systems |
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3.3 POSA Vendors |
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3.3.1 Blackstone |
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3.3.2 Debisys, Inc. |
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3.3.3 Q Comm International, Inc. |
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3.3.4 Western Union Swiftpay |
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3.4 Traditional Billing and Reporting Systems |
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3.4.1 Billing Platform |
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3.4.2 Network Hardware |
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3.4.3 Network Call Flow Control |
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3.5 Prepaid Switch Vendors |
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3.5.1 Lucent Technologies |
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3.5.2 NACT Telecommunications Inc |
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3.5.3 Security Systems |
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3.5.4 Vesta Corporation |
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CHAPTER IV: New Strategies To Leverage The Market |
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4.0 Introduction |
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4.1 From Impulse to Planned Purchase |
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4.2 The Addition of a Transaction Service |
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4.3 Destination Products |
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4.4 Merchandising Essentials |
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4.4.1 The Complete Offer |
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4.4.2 Displays and In-Store Promotion |
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4.5 Customer Loyalty |
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4.6 Retail Technology |
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4.7 Conclusion |
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CHAPTER V: Prepaid Calling Cards |
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5.0 The Evolution of the Prepaid Calling Card |
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5.1 Access Numbers and Dial Around Compensation |
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5.2 The Growth of the Phone Card |
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5.3 History in Foreign Markets |
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5.4 Phone Cards are Debit Cards |
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5.5 Services and Definitions |
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5.6 How They Work |
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5.6.1 Refilling |
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5.6.2 Features |
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5.6.3 Restrictions on Use |
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5.7 Prepaid Calling Card Terminology |
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5.8 Technology |
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5.9 Applications |
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5.9.1 International Phone Cards -- Cost Savings are Essential |
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5.9.2 Domestic Calling Cards |
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5.9.3 Collecting |
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5.9.4 Promotions |
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5.9.5 Market Research |
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5.9.6 Cost Control |
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5.10 Phone Card Distribution |
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5.10.1 Distributors |
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5.10.2 Distribution by Retail Channel |
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5.10.3 Virtual Cards |
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5.10.4 Smart Cards |
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5.10.5 Vending Machines |
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5.10.6 Phone Card Pricing |
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5.10.7 Clean Cards |
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5.10.8 Types of Surcharges |
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5.11 Regulation |
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5.11.1 Dial Around Compensation |
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5.11.2 Universal Service Fund |
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5.11.3 Local Number Portability |
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5.11.4 State Regulation |
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CHAPTER VI: The Major Players In 2003 And Beyond |
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6.0 Introduction |
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6.1 Key Players |
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6.1.1 9278 Communications |
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6.1.2 Blackstone |
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6.1.3 Encompass Communications |
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6.1.4 Global Crest |
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6.1.5 Global Prepaid Alliance |
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6.1.6 Goldline |
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6.1.7 GTS Prepaid |
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6.1.8 IDT |
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6.1.9 InCommunications |
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6.1.10 MCI |
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6.1.11 The Phone Card Warehouse |
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6.1.12 Touch Tel Communications |
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6.1.13 TSI Prepaid |
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6.1.14 Telstar International |
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CHAPTER VII: Prepaid Dialtone |
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7.0 Overview |
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7.1 Services Definition Prepaid Dialtone |
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7.2 Obtaining Service |
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7.3 Features |
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7.4 Technology |
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7.5 Service Provisioning |
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7.6 Applications |
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7.6.1 Unable to Obtain/Maintain Service |
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7.6.2 Alternative Payment Option |
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7.6.3 Controlling Costs |
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7.6.4 Activating Short Term Service |
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7.7 Market Demand |
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7.7.1 The Upside Potential |
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7.7.2 Customer Retention and Churn |
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7.8 Providers and Support Companies |
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7.8.1 1-800-RECONEX |
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7.8.2 Comm South |
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7.8.3 dPi Teleconnect |
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7.8.4 In Touch Communications |
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7.8.5 Metro Teleconnect |
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7.8.6 NOW Communications |
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7.8.7 Sure-Tel |
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7.9 Market Trends and Issues |
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7.9.1 Wireless for Wireline Substitution |
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7.9.2 Service Bundles |
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7.9.3 Changing Marketing and Distribution |
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CHAPTER VIII: Revenues And Forecasts |
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8.0 Total Market Revenue and Forecast |
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8.1 Total Prepaid Telephony to 2008 in the US |
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8.2 Key Assumptions |
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8.3 Prepaid Phone Card Revenues in the U.S. |
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8.4 Major International Phone Card Markets |
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8.5 Phone Card Revenues in Canada |
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8.6 Prepaid Dialtone Revenues and Users |
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8.7 Average Revenue |
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8.8 Can Prepaid Dialtone Be Profitable? |
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LIST OF TABLES AND FIGURES |
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Tables |
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7.1 Telephone Penetration Data for Selected States -- July 2001 and March 2003 |
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7.2 Telephone Penetration Data for Selected Income Levels All Data for March 2003 |
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8.1 Population of Asian and Hispanic Groups in California -- 2002 |
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8.2 Population of Asian and Hispanic Groups in Florida -- 2002 |
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8.3 Population of Asian and Hispanic Groups in Illinois --2002 |
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8.4 Population of Asian and Hispanic Groups in Massachusetts -- 2002 |
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8.5 Population of Asian and Hispanic Groups in New Jersey -- 2002 |
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8.6 Population of Asian and Hispanic Groups in New York -- 2002 |
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8.7 Population of Asian and Hispanic Groups in Ohio -- 2002 |
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8.8 Population of Asian and Hispanic Groups in Texas -- 2002 |
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8.9 Population of Asian and Hispanic Groups in Virginia -- 2002 |
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Figures |
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3.1 Prepaid Services Network |
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3.2 Switch-Based Configuration |
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3.3 Service Node Configuration |
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3.4 Simplified Call Flow |
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3.5 Call Handling |
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5.1 Purchase of Phone Cards by Location |
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7.1 Prepaid Dialtone Simplified Diagram |
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8.1 U.S. Prepaid Telephony Revenues -- 1998 to 2003 |
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8.2 U.S. Prepaid Telephony Revenues -- 2004 to 2008 |
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8.3 U.S. Prepaid Telephony Component Revenues -- 1998 to 2002 |
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8.4 Prepaid Phone Card Revenues -- 1995 to 2003 |
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8.5 Prepaid Phone Card Revenues, Domestic vs. International |
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8.6 Prepaid Phone Cards -- Minutes Sold -- 1998 to 2003 |
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8.7 Prepaid Phone Cards -- Number of Minutes Sold -- 2004 to 2008 |
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8.8 Prepaid Phone Card Revenue in Canada -- 2002 to 2008 |
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8.9 Prepaid Dialtone Customers -- 1998 to 2003 |
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8.10 Prepaid Dialtone Revenues -- 1998 to 2003 |
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8.11 Prepaid Dialtone Revenues -- 2004 to 2008 |
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