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TABLE OF CONTENTS |
| Section |
| EXECUTIVE SUMMARY |
| CHAPTER I: Speech Technology Functions and Development Issues |
| 1.0 Overview |
| 1.1 Speech Technologies from the Ground Floor Up |
| 1.1.1 Key Definitions |
| 1.1.2 Embracing Speech Technologies |
| 1.2 Telephony Speech Technologies: Issues and Opportunities |
| 1.2.1 Carrier Networks and Speech Technology |
| 1.2.2 Types of Speech Technology |
| 1.2.2.1 Automatic Speech Recognition (ASR) |
| 1.2.2.2 Text-to-Speech (TTS) |
| 1.2.2.3 Speaker Verification |
| 1.2.2.4 Natural Language Understanding (NLU) |
| 1.3 Progress in Overcoming the Technology Hurdles |
| 1.3.1 Accuracy |
| 1.3.2 Vocabulary Size |
| 1.3.3 Natural Language Understanding |
| 1.3.4 VoiceXML Standards |
| 1.3.4.1 SALT |
| 1.3.5 Network-Based Versus Handset-Based |
| CHAPTER II: Telephony Applications and Services |
| 2.0 Overview |
| 2.1 Telecom Services, Applications and Untapped Potential |
| 2.1.1 Voice Dialing/Voice Command |
| 2.1.2 Information Services |
| 2.1.2.1 Voice Portals |
| 2.1.2.1.1 Voice Portals and Voice Dialing |
| 2.1.2.2 Telematics |
| 2.1.3 Operator Services |
| 2.1.3.1 Automating Directory Assistance: Carriers Begin Embracing Initiatives in Earnest |
| 2.1.3.2 Enhanced DA |
| 2.2 Telephony Applications |
| 2.2.1 Attendant Services |
| 2.2.1.1 Auto Attendant Features |
| 2.2.2 Messaging Services |
| 2.2.2.1 Voice Mail and Email |
| 2.2.2.2 Unified Messaging |
| 2.2.3 Contact Centers |
| 2.2.3.1 Virtual Personal Assistants |
| 2.2.4 Distributed Speech and Multimodal Developments |
| 2.3 Conclusion |
| CHAPTER III: Market Opportunities and Vendor Strategies |
| 3.0 Market Consolidation |
| 3.1 Speech Technology Value Chain |
| 3.1.1 Value Chain Analysis |
| 3.1.1.1 Service or End User Viewpoint |
| 3.1.1.2 Company Viewpoint |
| 3.1.1.3 Industry Viewpoint |
| 3.1.2 Voice (Speech) ASPs |
| 3.1.3 System Integrators |
| 3.2 Key Players and Strategies |
| 3.2.1 Speech Technology Vendors |
| 3.2.1.1 AT&T Labs |
| 3.2.1.2 Avaya |
| 3.2.1.3 BBN Technologies (Verizon) |
| 3.2.1.4 BeVocal |
| 3.2.1.5 Comverse |
| 3.2.1.6 Fonix |
| 3.2.1.7 HeyAnita |
| 3.2.1.8 IBM Voice Systems |
| 3.2.1.9 InfoSpace |
| 3.2.1.10 Intervoice |
| 3.2.1.11 LocusDialog |
| 3.2.1.12 Lucent Speech Solutions |
| 3.2.1.13 Microsoft Speech.NET |
| 3.2.1.14 NetByTel |
| 3.2.1.15 Nortel Networks |
| 3.2.1.16 Nuance Communications |
| 3.2.1.17 Phonetic Systems |
| 3.2.1.18 ScanSoft |
| 3.2.1.19 SandCherry Inc. |
| 3.2.1.20 SpeechWorks International |
| 3.2.1.21 Telelogue |
| 3.2.1.22 Tellme |
| 3.2.1.23 VoiceGenie |
| 3.3 New Developments Among Speech Application Vendors |
| CHAPTER IV: Market Dynamics and Forecast |
| 4.0 Changing Perspectives |
| 4.1 Market Drivers: Evolution vs. Revolution |
| 4.1.1 Growth of Wireless Users |
| 4.1.2 Mobile CRM |
| 4.1.3 Regulations of Mobile Phones While Driving |
| 4.2 Limiting Factors |
| 4.2.1 Lack of Capital Expense Budgets |
| 4.2.2 Off Shore Call Centers |
| 4.2.3 Quality Issues |
| 4.2.4 New Technology Adoption/Usability Issues |
| 4.3 Market Size and Forecast |
| 4.3.1 Revenues from Key Players |
| 4.3.2 Speech Technology Market Forecasts |
| 4.3.3 Revenue Growth to 2007 |
| 4.3.4 Other Market Components |
| 4.3.5 Enhanced Wireless Call Volumes by Service 2002 to 2007 |
| 4.3.6 Product Extensions |
| 4.4 Market Segments |
| 4.4.1 Shift in Customer Markets Revenue Composition 2003 vs. 2007 |
| 4.5 Technologies |
| 4.6 Conclusion |
|
LIST OF TABLES AND FIGURES |
| Tables |
| 2.1 Speech Technology Applications in Telephony Environments |
| 2.2 Speech-Enabled Applications and Functions |
| Figures |
| 1.1 ASR Call Flow |
| 1.2 Integrated Speaker Verification Call |
| 1.3 Natural Language Processing |
| 1.4 VoiceXML Language Script |
| 2.1 Telephone Services and Application |
| 2.2 Automated Directory Assistance |
| 2.3 Enterprise Solutions |
| 3.1 varetis Suite of Service Platform Components |
| 3.2 IBM WebSphere Voice Value Chain |
| 3.3 SP Voice Value Chain |
| 3.4 Nuance Product Offerings |
| 4.1 Speech Technology Revenues -- 2001 and 2002 |
| 4.2 Speech Technology Revenues |
| 4.3 Wireless Call Volumes, by Service (000) |
| 4.4 Customer Market Segment |
| 4.5 Carrier Markets -- 2002 to 2007 |
| 4.6 Enterprise Markets -- 2002 to 2007 |
| 4.7 Embedded Devices -- 2002 to 2007 |
| 4.8 Customer Market Segments -- Technology Revenues -- 2002 and 2007 |
| 4.9 Automatic Speech Recognition -- 2002 to 2007 |
| 4.10 Text-To-Speech -- 2002 to 2007 |
| 4.11 Speaker Verification -- 2002 to 2007 |
| 4.12 Natural Language Understanding -- 2002 to 2007 |
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