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Conferences DIRECTORY DA/Call Center Optimization Services |
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| TABLE OF CONTENTS |
| Section |
| CHAPTER I: Executive Summary |
| 1.0 Introduction |
| 1.1 Who is the Market? |
| 1.2 Free UM Services |
| 1.3 Challenges |
| 1.4 Technology |
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1.5 Market Numbers |
| CHAPTER II: Unified Messaging Becoming Unified Communication |
| 2.0 Unified Messaging Overview |
| 2.1 Anything, Anywhere, Anytime, Anyway |
| 2.2 CPE Versus SP |
| 2.3 UM Characteristics |
| 2.4 Unified Communications |
| 2.4.1 Boomerang/Live Reply |
| 2.4.2 Find Me/Follow Me |
| 2.4.3 Calendar and Schedule Capabilities |
| 2.4.4 Intelligent Agents? |
| 2.4.5 Message Automation and Intelligent Messaging |
| 2.4.6 Other Capabilities |
| CHAPTER III: UM/UC Service Provider Market |
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3.0 Service Provider Vendors |
| 3.1 Service Provider Overview |
| 3.2 How It Works |
| 3.3 End User Benefits |
| 3.4 Driving Forces Behind SPs Offering UM |
| 3.4.1 Carriers and ISPs |
| 3.4.2 SP Opportunity |
| 3.4.3 ISPs and UM |
| 3.5 UM SP Benefits |
| 3.6 Challenges to Network Service Providers |
| 3.7 The Need for Marketing Basic |
| 3.7.1 Datazen |
| 3.8 Service Provider Examples |
| 3.8.1 Aliant |
| 3.8.2 SBC Communications, Inc |
| 3.8.3 Bell Canada |
| 3.8.4 BellSouth |
| 3.8.5 WorldCom Contact |
| 3.8.6 Cincinnati Bell |
| 3.9 Web-Based UM Offerings |
| 3.9.1 Excite UK |
| 3.10 Who is the Market? |
| 3.10.1 The Enterprise or Business Market |
| 3.10.2 SOHO’s and Small-to Medium Enterprises |
| 3.10.3 Consumer/Mass Market |
| 3.10.4 No Single Solution |
| 3.10.5 The Three Markets for Wireless Messaging Services |
| 3.11 Vendor/Service Providers Partnerships |
| 3.12 Branding |
| 3.13 SP Business Models |
| CHAPTER IV: Trends in the Unified Messaging Market |
| 4.0 Trends – New Ones |
| 4.1 Free UM Services |
| 4.1.1 When Free is OK |
| 4.2 The Internet |
| 4.2.1 Impact of the Internet and World Wide Web on UM Systems |
| 4.2.2 Web Browsers |
| 4.2.3 Pitfalls of Internet Access |
| 4.3 Speech Recognition |
| 4.4 Personal Assistants |
| 4.4.1 Wildfire |
| 4.4.2 Webley |
| 4.5 Voice Portals |
| 4.6 Wireless Communications and UM |
| 4.6.1 Wireless Capabilities |
| 4.6.2 Wireless Application Protocol |
| 4.6.3 New User Interfaces |
| 4.7 Future Applications of Unified Messaging |
| CHAPTER V: Unified Messaging/Communications Architecture and Technology |
| 5.0 Architecture and Technology |
| 5.1 Unified Versus Integrated Architectures |
| 5.2 IP-based Unified Messaging Architecture |
| 5.3 IP Versus PSTN Architectures |
| 5.4 Internet Protocols and Standards |
| CHAPTER VI: Market Forecasts |
| 6.0 This is the Year of UM! |
| 6.1 Forecasts and Predictions |
| 6.2 End-User Revenue? |
| 6.3 Vendor Revenues |
| 6.3.1 UM Service Provider Platform Vendor Revenues |
| 6.4 International Market |
| 6.5 UM Subscribers or Mailboxes |
| 6.6 Market Segments |
| CHAPTER VII: Vendor Profiles |
| 7.0 Different Types of Players |
| 7.1 Platform Providers Versus Service Providers |
| 7.1.1 blue-silicon |
| 7.1.1.1 Technology |
| 7.1.1.2 Market Information |
| 7.1.2 BridgeCom |
| 7.1.2.1 Technology |
| 7.1.2.2 Pricing |
| 7.1.2.3 Marketing |
| 7.1.3 Centrinity |
| 7.1.3.1 Technology |
| 7.1.3.2 Marketing Information |
| 7.1.3.3 Futures |
| 7.1.4 Cisco |
| 7.1.4.1 Technology |
| 7.1.4.2 Marketing Information |
| 7.1.4.3 Futures |
| 7.1.5 Comverse |
| 7.1.5.1 Marketing Information |
| 7.1.5.2 Futures |
| 7.1.6 CyberTel |
| 7.1.6.1 Products |
| 7.1.6.2 Marketing Information |
| 7.1.7 Ericsson |
| 7.1.8 Interactive Intelligence |
| 7.1.8.1 Features |
| 7.1.8.2 Marketing Information |
| 7.1.9 InterVoice-Brite |
| 7.1.9.1 Technology |
| 7.1.9.2 Architecture |
| 7.1.9.3 Marketing Information |
| 7.1.9.4 Futures |
| 7.1.10 Lucent Technologies |
| 7.1.10.1 Technology |
| 7.1.10.2 Marketing Information |
| 7.1.11 Mediagate |
| 7.1.11.1 Technology |
| 7.1.11.2 Marketing Information |
| 7.1.12 ShareMedia |
| 7.1.12.1 Technology |
| 7.1.13 Virtualplus |
| 7.1.13.1 Technology |
| 7.1.13.2 Market Information |
| 7.1.14 Tornado Development |
| 7.1.14.1 Technology |
| 7.1.14.2 Marketing Information |
| 7.1.15 Unisys |
| 7.1.15.1 Marketing Information |
| 7.1.16 Vocal Link |
| 7.1.16.1 CMM Services |
| 7.1.17 Voice and Data Systems |
| 7.1.18 Voice Mobility |
| 7.1.18.1 Technology |
| 7.1.18.2 Marketing Information |
| 7.2 Platform Provider/Service Provider |
| 7.2.1 Openwave Systems (formerly Phone.com and Software.com |
| 7.2.1.1 Marketing Information |
| 7.2.1.2 Onebox.com Service |
| 7.2.2 uReach |
| 7.2.2.1 Feature Summary |
| 7.2.2.2 Technology |
| 7.2.2.3 Market Information |
| 7.3 Service Providers |
| 7.3.1 Bazillion/Concord |
| 7.3.1.1 Marketing Information |
| 7.3.2 deltathree/iConnectHere.com |
| 7.3.2.1 Marketing Information |
| 7.3.3 eTouch |
| 7.3.4 HotVoice Communications Technologies |
| 7.3.5 iBasis Inc. |
| 7.3.6 j2 |
| 7.3.6.1 Marketing Information |
| 7.3.7 Linx |
| 7.3.7.1 Marketing Information |
| 7.3.8 Verso Technologies, Inc./MessageClick |
| 7.3.8.1 Technology |
| 7.3.8.2 Marketing Information |
| 7.3.9 MessageTalk.com |
| 7.3.9.1 Marketing Information |
| 7.3.10 Orchestrate/Ptek Holdings |
| 7.3.10.1 Technology |
| 7.3.10.2 Marketing Information |
| 7.3.11 Worldlink |
| 7.4 Other Vendors |
| 7.4.1 Mirapoint |
| 7.4.1.1 Products |
| 7.4.1.2 Marketing Information |
| 7.4.2 Soundpipe |
| 7.4.2.1 Marketing Information |
| 7.4.3 Telcordia |
| 7.4.3.1 Support Services |
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7.4.3.2 Marketing Information |
| LIST OF TABLES AND FIGURES |
| Exhibit |
| 2.1 UM As Part Of Total Solution |
| 3.1 UM/UC Vendors |
| 3.2 Types of Service Providers |
| 4.1 Free Service: Not for Everyone |
| 4.2 UM Mass Markets Solutions |
| 5.1 Integrated Universal Messaging Architecture in Service Provider Environment |
| 6.1 UM Sp Platform Vendor Revenue -- Worldwide |
| 6.2 International UM SP Revenue Forecasts |
| 6.3 UM SP Revenue By Region -- 2000 |
| 6.4 UM SP Revenue By Region -- 2004 |
| 6.5 UM SP Mailbox Shipments Worldwide |
| 6.6 UM Subscribers By Segment |
| 6.7 UM SP Mailboxes By Segment -- 2000 |
| 6.8 UM SP Mailboxes By Segment – 2004 |
| 7.1 UM/UC Vendors |
| 7.2 blue-silicon Enterprise Messaging Services |
| 7.3 Cisco uOne Architecture |
| 7.4 Interactive Intelligence’s Service Interaction Center |
| 7.5 InterVoice-Brite |
| 7.6 Feature Summary |
| 7.7 Feature Summary |
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