Richard "Dick" P. Bucci

Senior Consultant

Richard Bucci is an Senior Consultant with The PELORUS Group and founder of Technology Marketing Associates.  With over 25 years of experience in the communications industry, Mr. Bucci has focused his research on the call center, speech recognition, IVR and monitoring markets.  In addition, Mr. Bucci has consulted for many of the leading companies in the communications field including Avaya, Microsoft, Siemens ICN and Sprint.

Mr. Bucci’s background includes senior marketing and sales management positions at Comdial Corporation, Nortel Networks.  Significant accomplishments include directing Nortel Networks’ entry into the U.S. small-medium business market and managing the relaunch of a vertical market solution at Comdial.  Most recently, Mr. Bucci was a research analyst and consultant for Frost and Sullivan.  Mr. Bucci’s keen insights have been quoted in the Washington Post, Individual Investor, Investors Business Daily, Speech Technology Magazine, CRM Today and others.

Mr. Bucci has membership in the American Marketing Association and the Multimedia Telecommunications Association, currently known as the Enterprise Communications Association.  He has served on the Board of Governors and has been active in the market research, regulatory, government affairs, CTI and Futures Committees. 

Mr. Bucci has a Master of Business Administration from the Weatherhead School of Management, Case-Western Reserve University, and a Bachelor of Business Administration from Kent State University.  He has taught marketing management at the University of Virginia, and served as a guest lecturer at the Darden Graduate School of Business, University of Virginia.  

White Paper Written By Mr. Bucci:

Metric That Matter:  Proactively Boost Performance And Improve The Customer Experience

Major Trends that Shape the Direction of Contact Centers

eTalk - ROI - The Proof Is In The Call Center

eTalk - Post-Call Customer Satisfaction Measurements