A Special Operator Services Report From The PELORUS Group
THE
FUTURE OF
OPERATOR SERVICES
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· Detailed U.S. And Canadian Markets Assessments · Market Drivers, Market Barriers And Regulatory Issues · Emerging Vendor Platforms · Competitive Operator Services Offerings: Products, Target Markets, And Strategies · Force Management In The Age Of Automation · Calling Cards (Prepaid & Credit), 0+ And 0- Calling Trends, Payphones, Emergency Calls, Collect Calls, Person-to-Person, Third Party Billing, Conference Calls, International Calls |
· Outsourcing Operator Services – The Correct Option? · Speech Recognition: Meaningful Solutions · Sizing The Market: Wholesale vs. Retail · Operator Services In The New Economy · Operator Services Providers’ Opportunities And Strategies: AT&T, Bell Canada, BellSouth, Cincinnati Bell, MCI WorldCom, Nordia, Qwest, SBC/PacBell, Sprint, TELUS, Verizon, AND MORE · MARKET FORECASTS THROUGH 2006! |
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A COMPELLING VISION OF NEW DIRECTIONS IN OPERATOR SERVICES! |
The PELORUS
Group
Helping Navigate Change In
Operator Services
OPERATOR SERVICES: TURNING THE CORNER
hifting usage patterns and calling volumes are reshaping operator services. Despite some bright spots, the current market for operator services is challenging, to say the least. But new and sometimes innovative approaches from the rank and file of LECs and IXCs hold promise, and are helping breathe new vigor into this telephony workhorse. Meanwhile, industry and regulatory forces continue to elicit provocative alternatives to the service mix, as well as to pricing and outsourcing models. Many vendors of operator services equipment have exited the market, only to be replaced with smaller and arguably more nimble companies. Carriers have moved into each other’s market as well, and in doing so they have brought with them competitive operator services. Meanwhile, prepaid cards and wireless phones continue to tug at the market’s direction and scope, as the number of operator-assisted calls declines, as does the payphone tally. The market will further be transformed as carriers move to update legacy systems. The rules by which this game is played are changing, and the stakes have never been higher.
This exclusive report probes each of the major components of operator services -- including toll & assist services, calling cards, prepaid cards, callback services, dial-around services and payphones. (Directory assistance markets are examined separately in The PELORUS Groups’ companion study, “North American DA Markets.”). The report also explores the ramifications of the tremendous growth in wireless services, including the availability of wireless operator services.
“The Future Of Operator Services” is uncompromising in its granularity. It digs deeper into the myriad of issues, while delving more thoroughly into opportunities relating to operator services than any report ever generated by this company with a rich history in operator services research. Its findings, insights, and recommendations are the result of three decades of hands-on research into the ever-changing operator services landscape. The data you will find contained in these pages can be found nowhere else. It is proprietary, as are the models employed to map out and delineate market directions, trends and potential over each of the next five years. Only readers of this study will be able to tap into its strategic assessments and benefit from its recommendations.
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The
PELORUS Group’s
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CONTENTS |
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EXECUTIVE SUMMARYTHE MARKET LANDSCAPE
Definitions OPERATOR SERVICES, PRICING AND APPLICATIONS
Background |
MARKET OPPORTUNITIES
New Opportunities and Challenges |
Primus Telecommunications MARKET
DYNAMICS AND TRENDS
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Mark Thompson is Director of Research for The PELORUS Group. Mr. Thompson comes with extensive research and analysis experience from AT&T, Telcordia Technologies, Dow Jones & Company, and Lucent Technologies. He has close to 20 years experience in the telecommunications industry, five of them at the helm of his own consulting practice. His technical expertise covers intelligence gathering, market research, competitive assessment, opportunity analysis, and strategy development. Previous studies authored by Mr. Thompson for The PELORUS Group include “Global Speech Recognition” and “The Future of SMS”. He holds a Bachelor degree in Fine Arts from Carnegie-Mellon University, a Master of Information Science, and a Master of History from Case Western Reserve University Editor Al Fross has researched and written about the operator services and prepaid arenas for three decades. He has edited and published many groundbreaking studies, including The PELORUS Group’s “Operator Services” and “Enhanced Directory Assistance” reports. He holds an MBA in Finance from Rutgers University. |
The PELORUS Group
Helping Navigate Change in Operator Services
The PELORUS Group is a market research, consulting, and business planning firm. Its charter is to provide market research, business management, strategic planning, and competitive intelligence services to its worldwide base of clientele.
Its challenge is to veer away from consensus research, and expose the myths within key telecommunications and information services industries.
Additional reports available from The PELORUS Group:
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“North American Directory Assistance Markets” |
“Wireless Speech Recognition” |
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“Canadian Telecommunications” |
“European Call Center Markets” |
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“The Future of Contact Centers” |
“Broadband To The Residence” |
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“Enhanced Directory Assistance” |
“CRM: The New Call Center Paradigm” |
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“European Directory Assistance Markets” |
“Operator Services” |
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“The Future Of Prepaid Telephony” |
“Prepaid Telephony” |
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“Global Speech Recognition” |
“Softswitches & Broadband Switching: The New Environment” |
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“Enterprise Unified Communications” |
“The Future of SMS" |
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“Unified Communications For The Service Provider” |
“Unified Messaging CPE” |
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“Wireless PBXs” |
“Wireless Location-Based Markets” |
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