A Major New Report From The PELORUS Group

ENTERPRISE

UNIFIED COMMUNICATIONS:

THE NEW MODEL

Business Strategies And Opportunities

Through 2006

A Thought-Provoking Analysis Of Emerging Markets For

Unified Communications

An Exclusive, Executive Preview Of New UC Opportunities

Detailed Enterprise UC/UM Opportunity Analysis, By Market Segment Evaluation Of The Current And Emerging Market Drivers Leading-Edge Products And Their Capabilities Comprehensive Corporate Strategy Discussions Critical Issues In Product Planning Frank Discussions On The State Of Competition The Future Import Of Mobility	Sizing The Enterprise Market Opportunities: Installed Base, Revenue, Seats Shipped, Market Share, And More The Migration From Unified Messaging To Unified Communications And Beyond The Role Of Personal Assistants In UC Emerging Channel Issues And Options Definition And Growth Potential For New Unified Communications’ Market Segments
*MARKET FORECASTS – THROUGH 2006*

A DATA-PACKED VISION OF UNIFIED COMMUNICATIONS’ FUTURE!

The PELORUS Group

Navigating Change In

Unified Communications

HERALDING THE ERA OF UNIFIED COMMUNICATIONS

Unified communications is knocking at the door, and despite an economy that is currently struggling to regain its footing, the door is beginning to open.

A new generation of products sporting exciting capabilities and pursuing a potentially mammoth market loom on the horizon. Unified Messaging has developed and evolved into Unified Communications, and the evolution continues as companies set their sights on even more advanced capabilities. The long-term prospects are strong. Getting there through the current maze of barriers is the problem. Reading between the lines to reach the untold story, while simultaneously embracing the right business model, is the challenge.

Unprecedented in scope, depth, and granularity, “Enterprise Unified Communications: The New Model” is a strategic analysis designed to provide possible solutions for overcoming hurdles, and capitalizing on emerging opportunities. Although packed with detailed market growth assessment, the report extends far beyond that to provide insight into where the market needs to be guided, and how respective players should proceed. It is the story behind the numbers that sets this document apart from anything ever published. Nobody provides more insight, or more hard-nosed guidance from which organizations can build reliable strategy platforms than Blair Pleasant & The PELORUS Group. Nobody.

The PELORUS Group’s

“Enterprise Unified Communications”

isolates and analyzes:

What it will ultimately take, and over what time frame, to evolve from UM To UC,
Frank and thought-provoking discussions on pricing, applications, technologies, and the changing face of competition,
Exclusive PELORUS Group end user survey results,
Emerging hot apps, and the associated UM and UC opportunities,
Turning the corner on the economy - when the CPE market will really catch fire,
Strategies of key players,
Leading-edge vendors and their respective solutions,
Specific market drivers over the next five years,
MARKET FORECASTS… INSTALLED BASE, SEATS SHIPPED, REVENUE, AND MORE… THROUGH 2006!!!

CONTENTS

EXECUTIVE SUMMARY

UNIFIED COMMUNICATIONS -- MOVING BEYOND UNIFIED MESSAGING

Unified Communications -- An Introduction

The Evolution Of UM

Defining Unified Communications

Other Definitions

UC Capabilities

Call Contact/Call Management

Boomerang/Live Reply

Find Me/Follow Me

Groupware Capabilities

Unified Messaging Versus Unified Communications

Workflow

UC And The Web

The Next Step?

Message Automation And Intelligent Messaging

How Do We Evolve To UC?

Presence Management

Cross-Media Communications

New Devices

UNIFIED MESSAGING – BENEFITS AND TECHNOLOGY

Unified Messaging Defined

Benefits Of UM

Why UM Is Compelling

Mixed-Media Communications

Access For Remote Users

Anything, Anywhere, Anytime, Anyway

Scenarios

Technology And Architectures

Unified Versus Integrated

Unified Messaging Architecture

Integrated Messaging

Architectural Approaches

Integrated Desktop

Integrated Client

Integrated Messaging

Synchronized Approach

Unified Messaging

Benefits of the Unified Server Approach

Drawbacks to the Unified Server Approach

Potential Users

Pros and Cons

Total Cost of Ownership and UM Architecture

UC MARKET DRIVERS AND BENEFITS

UM/UC Market Drivers

UM/UC’s Value Proposition

Benefits Of UM/UC

Administrator Benefits

End User Benefits

Benefits To Mobile Professionals

Benefits To Knowledge Workers

Benefits To The Enterprise

Benefits To The Workgroup

Soft Dollar Benefits

Return On Investment

ROI For Administrators

ROI For End Users

PELORUS Group End User Research Findings

Productivity And Time Savings

Productivity Improvements And Time Savings

Favorite Features And Benefits

Suggestions For Vendors

Will Everyone Have UM/UC?

Factors Against UM/UC

UM/UC GOVERNING TRENDS

Trends

Convergence

Voice Over IP

UM/UC In The Customer Contact Center

Text-To-Speech

Speech Recognition

Speech Recognition Vendors

SpeechWorks

Nuance

Personal Assistants

Scenario Example

Personal Assistant Vendors

Conita Technologies

Alexis

Avaya Speech Access For Unified Messenger

Cisco’s Personal Assistant

Captaris’ Captaris Speech

Sound Advantage’s SANDI

Mitel

Nortel

Wildfire

Service Provider-Based UM

The Internet

The Internet And UM/UC

Web Browsers

Internet Access Challenges

UM/UC Vendor And Internet Access

Wireless Capabilities

Wireless Devices And the Evolution Of UC

Wireless UC Capabilities

WAP Technology

SIP

Groupware Vendors And Wireless Capabilities

Microsoft Mobile Information Server

Lotus

UC Vendors And Wireless Capabilities

Instant Messaging And Presence Management

Vertical Market Applications

Future Applications of Unified Messaging/Unified Communications

Challenges Of UM/UC

Barriers and Limitations of UM/UC

Other Challenges

SELLING UM/UC -- WHO, HOW, WHY?

Distribution And Sales

How To Get The Channel Interested in UM/UC

Channel Interest In UM/UC

Who Do You Sell To?

IT And UM/UC

Rolling Out UM/UC In An Enterprise

Who Is The Market?

Ideal Customers

IP TECHNOLOGY AND STANDARDS

IP Technology

Internet Protocols and Standards

H.323 And SIP

VPIM

Potential Problems With VPIM

VPIM And UM

Wireless Application Protocol

VoiceXML

UNIFIED COMMUNICATIONS VENDORS

Active Voice

Alexis

Avaya

Big Sky

Callware

Captaris

Cisco

Comdial/Key Voice

Connected Systems

eOn Communications

Esnatech

Interactive Intelligence

Inter-Tel

Lotus

Macrovoice

Microsoft

Mitel

NEC America

Nortel Networks

ObjectWorld

Siemens

Sound Advantage

Teledata

Topcall

UM/UC MARKET FORECASTS

Changing Directions In UM & UC CPE

Who Will Comprise The New Market?

Critical Issues: The Economy And Beyond

CPE Market Revenues

CPE System Shipped

CPE Seats Shipped

CPE Market Share

International Market Revenues, By Major Geographic Region

Detailed Five-Year Forecasts Through 2006

PLUS OVER 40 DATA-PACKED CHARTS AND TABLES

ABOUT THE AUTHORS

The PELORUS Group is recognized as a world leader in Unified Communications’ market analyses. Author Blair Pleasant has been researching and writing about the industry for close to 15 years. She has authored several studies for The PELORUS Group, including “Unified Messaging CPE”, “Unified And Integrated Messaging”, “Voice and Message Processing: Issues In A CTI World”, and “Unified Messaging For The Service Provider”.

Ms. Pleasant received a bachelors degree in Communications from Albany State University, and an MBA in Marketing and an MS in Broadcast Administration from Boston University.

Editor AL Fross has been offering insights into the information services industry for three decades. He has edited and published many groundbreaking studies, including The PELORUS Group’s “Unified Messaging CPE”, and “Unified And Integrated Messaging” reports. He holds an MBA in Finance from Rutgers University.

The PELORUS Group

Navigating Change in Unified Communications

The PELORUS Group is a market research, consulting, and training services firm. Its charter is to provide market research, business management, strategic planning, and training services for its worldwide base of clientele.

Its challenge is to veer away from consensus research, and expose the myths within key telecommunications and information services industries.

Additional reports available from The PELORUS Group:

“Global Speech Recognition Markets”	“Wireless PBXs”
“Wireless Location-Based Markets”	“Wireless Speech Recognition”
“Canadian Telecommunications”	“Bundled Telecommunications Services”
“The Future of Contact Centers”	“Broadband To The Residence”
“Enhanced Directory Assistance”	“CRM: The New Call Center Paradigm”
“European Directory Assistance Markets”	“Operator Services”
“CTI To CRM”	“Prepaid Telephony”
“Carrier-Class Contact Centers	“Softswitches & Broadband Switching: The New Environment”
“The Millennium Call Center Survey”	“The Future of SMS"
“Unified Communications For The Service Provider”	“Unified Messaging CPE”

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	© 1997 by The PELORUS Group, all rights reserved. Text, graphics, and HTML code are protected by US and International Copyright Laws, and may not be copied in any form written or electronic, or otherwise distributed by any means without explicit permission.
Web Designed World Wide Information Network, LLC. Hosting By CNJNET.COM Contact Web Master