An Important New PELORUS Group Report
SPEECH
TECHNOLOGIES:
THE
GROWTH YEARS
Exclusive Data Packed With Executive Recommendations – Through 2007!
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· Detailed Market Drivers, Market Barriers And Standards’ Issues · Next Generation Technology: Multi-modal, Distributed Speech Rec, Voice Portals, DA Middleware · Hotbeds Of Demand: Embedded Systems For Voice Dialing And Command & Control, Directory Assistance, Voice Portals, Unified Messaging, Call Centers And Attendant Services · Key Market Developments: W3C, SALT, VoiceXML, Enhanced DA · Telephony Applications: Telephone Services, Information Services, Directory Assistance · Enterprise Telephony: Attendant Services, Call Centers, Unified Messaging Services · Close-up: Corporate DA And Speech Automation -- Quantifying Demand |
· Covers ASR, TTS, Speaker Verification, Natural Language Understanding, And Telematics · Vendor Platforms & Portal Offerings: Candid Discussions On Service/Product Demand · Vendor Strategies And Directions: AT&T Labs, Avaya, BBN Technologies, BeVocal, Fonix, HeyAnita, IBM Voice Systems, LocusDialog, Lucent, Microsoft, NetByTel, Nuance, Phonetic Systems, ScanSoft/SpeechWorks, Telelogue, Tellme, VoiceGenie And Many More! · Recent Alliances, Acquisitions And Mergers · The New Face Of Competition · Sizing The Year 2003 Market; Looking At 2007 And Beyond, Market Shares, And Market Segment Revenues · Five-Year Market Projections |
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DATA-PACKED ANALYSIS FROM A LEADER IN SPEECH RECOGNITION RESEARCH!
The
PELORUS Group
Helping To Navigate Change In
Speech Technology Markets
Speculation is mounting that 2003 may prove to be the beginning of the turnaround. Key market segments appear to be gaining traction. The spate of M&A’s, the up-tick in balance sheets for many players back into the black, the launch of new targeted initiatives – all bespeak a market ready to make a comeback. Following two years of entrenchment and belt-tightening, it would indeed be a welcome development should we be able to look back someday at 2003 with fondness as the point of market re-vitalization.
But how much is hype? How much wishful thinking? And how much based on a solid foundation of understanding who its making the sales and why? What is it companies must do at this critical juncture to reconcile innuendo with reality? What are key players doing to achieve ballast and launch workable solution strategies to stimulate the market? Which segments are reacting to initiatives currently on the table, and which will likely hold off till 2004 and beyond?
“Speech Technologies: The Growth Years” is a mission-specific analytical tool. It will assist subscribers in the clarification and implementation of strategies that can make a difference today. It will help solidify new market directions by offering solid data on actual market growth in key segments, and complement that insight with thorough evaluations of key competitors’ current strategies. It is designed to be data-intensive; to provide senior-level actionable guidance to in-house project teams. In clear and unambiguous wording, it challenges consensus views with crisp thought-provoking arguments concerning the status of today’s market, the position and standing of key payers, and the outlook for growth - by market segment - over each of the next five years.
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The PELORUS Group’s · What the providers of telephony platforms, contact centers, and enterprise systems will be demanding from speech recognition vendors over the next five years, · The spate of M&A’s, and a hard look at their implications for the companies effected, and for the industry as a whole, · Critical trends that will determine future purchase behavior, · Market evaluations for voice dialing, carrier directory assistance, corporate directory assistance, voice portals, call handling, and more, · The changing nature of the competitive landscape over the next five years, · The factors and forces redefining the way competitors must approach the market, · Vendor strategy assessments and The PELORUS Group’s exclusive evaluation of “best-of-breed” application platforms and service providers, · The underpinning technologies, and which will impact the industry most, · Implications of speech technologies in major application areas, · Current and future industry market dynamics and barriers, · Detailed five-year market forecasts, by segment! |
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CONTENTS |
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EXECUTIVE SUMMARY SPEECH TECHNOLOGY FUNCTIONS AND DEVELOPMENT Overview Speech Technologies: From The Ground Floor Up Key Definitions Embracing Speech Technologies Telephony Speech Technologies: Issues And Opportunities Carrier Networks And Speech Recognition Types of Speech Technology Automatic Speech Recognition (ASR) Text-to-Speech (TTS) Speaker Verification Natural Language Understanding (NLU) Progress In Overcoming The Technology Hurdles Accuracy Vocabulary Size Natural Language Understanding VoiceXML Standards SALT Network-Based Versus Handset-Based TELEPHONY APPLICATIONS AND SERVICES Overview Telecom Services, Applications And Untapped Potential Voice Dialing/Voice Command Information Services Voice Portals Voice Portals and Voice Dialing Telematics Operator Services Automating Directory Assistance: Carriers Begin Embracing Initiatives In Earnest Enhanced DA Close-up: Corporate DA And Speech Recognition – Gauging The Market’s Dimension And True Potential Telephony Applications Attendant Services Auto Attendant Features Messaging Services Voice Mail and Email Unified Messaging Contact Centers Virtual Personal Assistants Distributed Speech and Multimodal Developments Conclusion MARKET OPPORTUNITIES AND VENDOR STRATEGIES Consolidation Rolls On: Impact Of Recent M&A’s Technology Value Chain Value Chain Analysis Service or End User Viewpoint Company Viewpoint Industry Viewpoint Voice (Speech) ASPs System Integrators Key Global Players and Strategies Speech Technology Vendors |
AT&T Labs Avaya BBN Technologies (Verizon) BeVocal Comverse Fonix HeyAnita IBM Voice Systems InfoSpace Intervoice LocusDialog Lucent Speech Solutions Microsoft Speech.NET NetByTel Nortel Networks Nuance Communications Phonetic Systems ScanSoft/ SpeechWorks SandCherry Telelogue Tellme VoiceGenie Others New Developments Among Speech Application Vendors Voice Activated Dialing Mobile Handsets and Devices Unified Messaging Directory Assistance, Corporate DA Call Centers Call Center IVR Voice Portals MARKET DYNAMICS AND FORECASTS Changing Perspectives Market Drivers: Evolution vs. Revolution Growth of Wireless Users Mobile CRM Regulation of Mobile Phones While Driving. Limiting Factors Lack of Capital Expense Budgets Off Shore Call Centers Quality Issues New Technology Adoption/Usability Issues Market Size and Forecasts Revenues From Key Players Speech Technology Market Forecasts: Enterprise Markets – 2002 to 2007 Carrier Markets – 2002 to 2007 Speech Embedded In Device – 2002 to 2007 Automatic Speech Recognition – 2002 to 2007 Text-To-Speech – 2002 - 2007 Speaker Verification – 2002 to 2007 Natural Language Understanding – 2002 to 2007 Other Market Components Enhanced Wireless Call Volumes, By Service: 2002 to 2007 Customer Markets Revenue Composition 2002 to 2007 Revenue by Technology Segment 2002 to 2007 Conclusions |
About The Authors
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Tom Miezejeski is Vice President of Research with The PELORUS Group. With over 15 years experience in the communications industry, Mr. Miezejeski has an extensive background in market research, strategic analysis and technology assessment. In his current position, Mr. Miezejeski is primarily responsible for the company’s research in the DA, speech recognition, and prepaid telephony markets. Other areas of expertise include wireless, stored value, calling cards and carrier infrastructure equipment. Prior to joining The PELORUS Group, Mr. Miezejeski was with Telcordia Technologies (formerly Bellcore) where he directed and managed its market research activities. In addition, Mr. Miezejeski consulted for research firms Northern Business Information (now part of the Gartner Group), The Eastern Management Group and Insight Research. During this time, Mr. Miezejeski authored over 20 major research studies and worked with key telecommunications carriers and manufacturers on competitive and strategic issues. Mr. Miezejeski has a BBA in Finance and Investments from the City College of New York, and a Master of Business Administration from New York University. Editor Al Fross has researched and written about the speech technology, contact center and directory assistance arenas for three decades. He has edited and published many groundbreaking studies, including The PELORUS Group’s “Global Speech Recognition” and “Wireless Speech Recognition” reports. He holds an MBA in Finance from Rutgers University |
The
PELORUS Group
Helping Navigate Change in Speech Technologies
The PELORUS Group is a market research, consulting, and business-planning firm. Its charter is to provide market research, business management, strategic planning, and competitive intelligence services to its worldwide base of clientele.
Its challenge is to veer away from consensus research, and expose the myths within key telecommunications and information services industries.
Additional reports available from The PELORUS Group:
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“Corporate Directory Assistance Markets” |
“Wireless Speech Recognition” |
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“Enhanced Directory Assistance” |
“Stored Value: 21st Century Currency” |
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“North American Directory Assistance Markets” |
“European DA/DQ Markets” |
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“The Future Of Operator Services” |
“CTI to CRM” |
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“The Future Of Prepaid Telephony” |
“Operator Services” |
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“Global Speech Recognition” |
“Prepaid Telephony” |
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“Enterprise Unified Communications” |
“Prepaid Wireless” |
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“Unified Communications For The Service Provider” |
“The Future of SMS" |
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“The Future Of Contact Centers” |
“Unified Messaging CPE” |
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“Wireless Location-Based Markets” |
“The LIDB Survey” |
Please send me _____copy(ies) of “Speech Technologies: The Growth Years” at $3,895 per copy. Discounts are available for multiple copies. NJ and NY residents, please add applicable sales tax. Price includes one hardcopy, and PDF softcopy.