PELORUS REPORT PEGS

WORKFORCE MANAGEMENT MARKET AT $221 MILLION

WORLD DEMAND GROWING EXPECTED TO REACH $443 MILLION IN 2012

Raritan, NJ -- March 8, 2007 -- The PELORUS Group today announced the release of its 2007 World Contact Center Workforce Management Systems Market study.  This latest PELORUS report details significant trends, market drivers, constraints, market size, growth, and market shares for the fast-growing workforce management systems market (WFM).  Quantitative data are broken out by three geographies; North America, EMEA, and rest-of-world.  Vendor profiles tell the full story – including company history, mission, strategies, products, and key points of differentiation.

Based on interviews with all major vendors and exhaustive secondary research, the report shows that world demand for workforce management software and services reached $221 million in 2006, up 9% from 2005.  Workforce management software and services now account for one-fifth of the $1 billion + market for workforce optimization products and services.  For reasons detailed in the report, sales of WFM software and services are expected to grow at double-digit rates, reaching $443 million in 2012.  

2007 World Contact Center Workforce Management Systems Market provides all the information vendors and strategic partners need to craft winning market strategies.  The Executive Summary describes the key product and strategy differentiators of best-performing companies and identifies attractive opportunities that have been largely overlooked.  For contact center managers, the discussion of future trends and the thorough reviews of each vendor will prove extremely valuable in helping determine if WFM is right for them and if so, what to look for and who are the key players.  Other uses for this report are educating new employees, reality-testing sales projections, and identifying potential strategic partners.

2007 World Contact Center Workforce Management Systems Market is authored by Dick Bucci, Associate Consultant of The PELORUS Group.  This is Dick’s seventh market research report on contact center applications.  He has also authored ten white papers and numerous articles for leading trade publications.  As a private consultant, Dick has helped twenty leading vendors strengthen their market strategies and programs.

This 60+ page report is priced at $2,995.00 US and is available today at www.pelorus-group.com

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