Navigating Change....
The PELORUS Group
Market Research and Consulting Services

FOR IMMEDIATE RELEASE

Date:           December 1, 2005

Contact:       Greggory S. Blundell

Phone:         908-707-1121

E-mail:         gblundell@pelorus-group.com

www.pelorus-group.com

DA & OPERATOR SERVICES ‘06

On April 18 & 19, 2006, The PELORUS Group will convene its thirteenth annual DA and operator services forum.  Designed to bring delegates exclusive and provocative insights into how to deal with mounting industry challenges, this year’s event will be driven by a single goal:  Develop workable strategies that embrace real-world opportunities, as well as resolve persistent issues in a market characterized by change.  Entitled “DA & Operator Services ‘06”, the conference will convene in Charleston, SC, at the historic Francis Marion Hotel.  Close to 150 attendees and speakers are anticipated for the longest-running independent operator services forum in our industry.  Topics slated for discussion include:

• What are the best methods for generating new services and revenues from operator services organizations?

• What solutions can we expect over the next few years that will help operator services managers perform their functions?

• How can wireline DA providers compete more effectively with internet-based directories?

• How can operator services and DA providers generate multi-stream revenue for DA and information services from a cross-technology, a cross-media, and cross-partner view?

• How are the short-term and long-term revenue models and associated technologies for DA and related information services changing?

• Making money from core operator services for smaller telcos is harder than ever.  Where are the new sources of revenue to come from?

• How will new wireless information services impact today’s DA model?

• From where are the competitive opportunities in the wholesale business emerging?

• How are operator services contact centers changing, and where is this evolution headed?  Meanwhile, the move to consolidate operator services centers continues. What does this mean for managers in terms of operations and job functionality?

• What are the key market influencers that can be expected to emerge over the next 24 months?  From where are the new operator services and DA opportunities coming?  What will prove to be the lasting revenue enhancers in both the wireless and wireline fronts?

• Will a new set of players emerge combining Internet DA, voice, DA publishing and audio yellow pages?

• What new issues confront OS managers around the industry? What about the “people” side of force management?  Legal and personnel issues?  Who are the leaders and innovators on the human front?

• The revenue/cost model of service providers will shift as enhanced services begin to dominate DA calling.  Is tiered DA pricing a consumer possibility?

• What are the DA and operator services implications of VoIP?

• Wireless carriers seem to be making announcements about switching outsourcers on almost a daily basis.  Is it really all about cost?

• How quickly will the market for automated and hosted DA services trend upward? 

• Enhanced DA is picking up speed.  Speech-enabled services, automatic call completion, reverse look-up, category searches, concierge services, virtual personal assistants, LBS - how do the different opportunities stack up?  What new visions are surfacing for telcos and SPs?

• Despite setbacks in some areas, consumer alternatives to traditional DA continue to mount.  Yellow/white pages, Internet DA, Voice Portals, Wireless web - what are the long-term repercussions?  What is the most compelling scenario for DA competition?

• Data and data content are the life’s blood of the DA market.  Licensing of data listings to service providers continues to be a robust business.  But just as there are opportunities, so too are there issues such as data quality, data aggregation and privacy.  What do service providers need to know before they embrace a source?

• Two new listing forms loom:  A directory database of wireless subscriber phone numbers, and an Internet-based listing system that links an individual’s various communications devices.  From ENUM directories to domain names to UC and SMS, the directories listing paradigm is changing.  What do these changes mean for service providers and the database aggregators who serve them?

• Bell Canada, TELUS, Nordia, SaskTel - What is happening in the Canadian operator services and DA theaters?  

• Automating DA continues to occupy a great deal of attention, and speech recognition firms and voice portals are ratcheting up their offers – and recording exciting wins – as the economy gathers steam.  What are the hottest developments in speech-enabled services, and from where are they coming?

• What are the most promising developments from platform providers who offer solutions for operator services, DA and EDA?

• What are the key regulatory issues providers will be compelled to deal with over the next telling 24 months?

• What does The PELORUS Group foresee happening over the next five years for the different market segments, and for entrenched and emerging competitors now vying for greater market share?  

If DA and operator services are important to your organization... if you’re looking for straight answers, then reserve your seat today.  Join The PELORUS Group and early Sponsors that include Platinum Sponsor Soleo Communications, Gold Sponsors BTSLogice, Call Genie, INFONXX, Local Matters, Nuance, and VoltDelta, as well as an audience of delegates from around the world for our thirteenth annual DA and Operator Services conference.  The cost is $1,495 per registration.  Additional discounts of $100 per person are available for team registrations of two or more individuals.  Most major credit cards are accepted.

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